Remote Seasonal Virtual Jewelry Expert
- Akron, OH
- Temporary
- Full-time
- Connect with Customers: Engage with customers through chat, text and phone calls live in the moment or in a scheduled appointment. You will offer our customers expert advice on products and services, style consultations and concierge shopping services.
- Present merchandise and services: Showcase our merchandise online, sharing detailed information about each item’s features and benefits. Provide information about extended service agreements and financing options, ensuring a seamless and delightful shopping experience.
- Support Sales Growth: Contribute to sales growth through digital sales, live selling, social media presence, store collaboration, and connected commerce
- Build Relationships: Resolve customer issues quickly and efficiently, always with a positive attitude. Conduct outreach to maintain long-lasting customer relationships and build a personal sales clientele.
- Excel in Customer Service: You have a knack for providing excellent customer service and know how to make every interaction special
- Are Sales-Oriented: Your sales skills are top-notch, and you always put the customer first. You will achieve individual and team performance goals including Sales Metrics, appointment booking, Customer Satisfaction scores, Creative Commerce standards, and Quality Evaluations.
- Are Self-Motivated: You are organized, self-motivated, and ready to tackle any challenge that comes your way
- Communicate Effectively: You excel in verbal, written, and interpersonal communication, always conveying empathy and positivity. Great typing skills are a must!
- Solve Problems: You’re solution-oriented with strong critical thinking skills and love finding creative ways to help customers. Your strong math and analytical skills help you make informed decisions.
- Build Relationships: You enjoy building lasting relationships and making customers feel valued. Great follow up skills!
- Are Tech-Savvy: You’re proficient with customer interaction platforms, can handle multiple computer screens, and are comfortable with Zoom, Teams, and on-camera technology
- Adapt Easily: You thrive in an ever-changing work environment and can adapt on the fly.
- Manage Multiple Tasks: You excel in a fast-paced setting and can juggle multiple tasks with ease. You will need to have strong time management skills.
- Have Flexible Schedules: You have flexible open availability during peak retail hours, including nights, weekends, and holidays as well as required mandatory overtime
- Maintain a Professional Workspace: You have a dedicated, distraction-free workspace and provide your own high-speed internet, router/modem, and can set up the necessary equipment
- Are a Team Player: You’re willing to participate in cross-training within the department and are comfortable being on camera for training and meetings
- Paid Training: Up to 3 weeks paid training with ongoing learning and growth opportunities
- Work-From-Home: Enjoy the work/life balance of seasonal full-time work-at-home
- Equipment will be provided for you: This includes a computer, two monitors, web cam, headset, keyboard, and mouse
- Potential career growth opportunities: You will be introduced to opportunities that grow your career - not just your job
- Inclusive Culture: Join a diverse, welcoming culture that promotes from within
- Competitive Pay: Enjoy a competitive starting hourly pay rate of $17.00. If bilingual passing the Spanish Language Proficiency Assessment can lead to a pay rate differential
- Extra Earnings: Required overtime opportunities for additional pay during peak periods
- Referral Rewards: Earn financial rewards for referring family and friends who join our team and complete 60 days of employment
- Seasonal team member performance/attendance: Reviewed periodically for potential of permanent position