Lead Housing Case Manager
Illumination Foundation
- Orange, CA
- $26.00-28.00 per hour
- Permanent
- Full-time
- Collaborate with Manager in providing solutions to barriers in staff and client care during team meetings.
- Collaborate with Manager to discuss team operations and program updates.
- Attend ICT meetings
- Train Housing Navigators and encourage teamwork, growth, efficiency, and effectiveness.
- Assist in training and providing resources to Housing Navigators.
- Work with Manager in determining strengths and weaknesses of the CalAIM policies, structures, and program.
- Track and oversee Housing Navigator productivity
- Coordinate one-on-one check-ins with assigned Housing Navigators
- Learn quality assurance aspects such as chart audits
- Learn program / contract policies and procedures, particularly, regarding contract deliverables and strictures
- Have involvement in onboarding processes; being able to leverage housing expertise to optimize the hiring process
- Oversee Housing Navigator activity outside and inside of the office
- Have routine communication between Program Coordinators (RA’s) and Housing Managers
- Develop individualized treatment plans with measurable goals and objectives and assist participants in achieving clients' desired outcomes.
- Network and collaborate with housing providers, landlords and property managers to develop housing stock for program. Includes temporary and permanent housing alternatives.
- Act as an advocate for clients to ensure the maximum benefits and resources are obtained and maintained in order to ensure client's ability to become self sufficient
- Develop relationships with representatives within Illumination and in other agencies to support individuals in attaining services such as housing, mental health care, medical treatment, financial assistance, legal advocacy, etc.
- Work with Housing Navigators to develop housing goal plans and make referrals to appropriate resources (BH, SUC, etc)
- Conduct housing inspections to meet HUD Housing Habitability
- Seek out innovative housing solutions for client housing
- Attend relevant subcommittee and implementation meetings
- Coordinate, prepare and maintain required charting and documentation in a timely and thorough manner.
- Complete training and development opportunities as determined appropriate by the supervisor.
- Maintain client records according to HIPAA and adhere to all client confidentiality requirements and standards.
- Assist case managers and clients in housing applications, searches and connections
- Acts in an ethical manner reflecting core values of integrity, transparency, accountability, respect and responsibility.
- Models openness, honesty and accountability to colleagues, volunteers, donors and all others involved with Illumination Foundation.
- Must accept personal responsibility and accountability for performance of duties.
- Demonstrate leadership by guiding and collaborating with CSS HN
- Encourage Staff’s work growth, efficiency, and effectiveness.
- Exemplify leadership by displaying IF’s Guiding Principles.
- Assist in training and provide resources to those requiring it.
- Assist in determining strengths and weaknesses of the CalAIM policies, structures, and program.
- 2 Years of Housing Navigation or Case Management Experience, or similar field
- Valid CA Driver’s License and eligibility for company vehicle insurance.
- High School Diploma or equivalent.
- Customer and client relations skills
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel, Teams).
- Understanding of and ability to conduct HUD Housing inspections and reports
- Understanding of housing rental market and property management
- 3+ years relevant experience
- Bilingual in English and Spanish
- Bachelor's Degree or at least one year of case management experience or similar position
- Homeless services, case management, mental health, permanent supportive housing experience
- Medical Insurance funded up to 91% by Illumination Foundation (Kaiser and Blue Shield), depending on the plan
- Dental and Vision Insurance
- Life, AD&D and LTD Insurance funded 100% by Illumination Foundation
- Employee Assistance Program
- Professional Development Reimbursement
- 401K with Company Matching
- 10 days vacation PTO/year
- 6 days sick PTO/year
- 10 days holiday PTO/year
- Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loans