Automotive Service Manager
- Helena, MT
- Permanent
- Full-time
- Service Staff Recruiting, Training and Development
- Staff Department to optimize customer opportunities and productivity.
- Train Service Advisors daily using role-play, evaluation, checklists, and quizzes to ensure they are well versed in the service process
- Ensure technical staff are properly trained and have the breadth of experience necessary to cover customer needs
- Develop staff by setting and communicating performance/production expectations, monitoring performance, identifying and development needs, coaching and mentoring.
- Customer engagement
- Resolve customer requests, questions and concerns in a professional, friendly, and prompt manner
- Inspect repair orders daily for legibility, accuracy and legality
- Ensure that all manufacturer policies and procedures are followed
- Manage the administration, tracking and follow-up required to stay current on warranty, receivables and service contracts
- Read, understand and take action on MIS to generate maximum revenue and control expenses
- Inspect and maintain the cleanliness, organization and appearance of all service areas in accordance with state and federal OSHA laws to ensure a professional, safe environment for customers and employees
- Administrative Functions
- Hold daily and monthly staff meetings as required covering key information.
- Serve as liaison between the store and Support Services Fixed Operations. Receive, communicate and hold staff accountable to policy and procedure requirements and updates
- Complete service department reporting and month-end procedures on time
- Strong attention to detail and sense of urgency.
- Excellent communication skills both written and oral
- Active Listening – give full attention to the words and body language of others, take time to understand the points being made and ask questions as appropriate
- Critical Thinking – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Time Management – ability to prioritize workload and manage one’s own time
- Possess ability to meet and exceed automotive industry standards in service, sales and operations
- 1-2 years proven track record of success as a Service Manager in an automotive dealership
- Acceptable driving record and a valid driver's license in your state of residence
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs