Operations Manager

Highgate Hotels

  • Denver, CO
  • $56,700 per year
  • Permanent
  • Full-time
  • 20 days ago
Compensation TypeYearlyHighgate HotelsHighgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.LocationLa Quinta Denver - Airport / DIA6801 Tower RoadDenver, CO 80249OverviewThe Operations Manager is responsible for planning and directing operations to improve productivity and efficiency.ResponsibilitiesAssist and provide support to the General Manager and Assistant General Manager; in addition to providing support to other departments in the hotel (Housekeeping and Engineering)Provide strong lobby presence to assist front desk agents and guestsProvide all aspects of shift coverage in operations as neededBalance the hotel room type inventoryEnsure all areas of the lobby and operations are functioning to Paramount standards (e.g. cleanliness, guest only in authorized areas, bathroom cleanliness, outdoor cleanliness and conditions, elevator cleanliness and functionality, Signage standards)Handle guest’s special requests and customer complaints.Perform all other front desk duties and responsibilities.Investigate and handle complaints, disturbances, emergencies, etc.Manage Employee Payroll, track attendance ADP, time edits, and conduct call-arounds for OT as needed * Ensure that training in service standards is taking place in each department using the steps toeffective training according to Highgate Hotel standards, including compliance in all
departments to Highgate Hotel Standards.Coach, train, counsel hourly associates and administer discipline as neededPerform some Night Audit functions, able to review all Night Audit related functions and able to produce Night Audit reports.Prepare, copy, and distribute reports as required.Handle special guest requests.Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency.Attend all hotel required meetings and trainings.Participate in M.O.D. coverage as required. * Employee benefits available (health, dental, vision, 401k etc.)QualificationsAt least 5 years of progressive experience in a hotel or related field; or a 2-year college degree and a minimum of 3 years of progressive experience in a related field; or a 4-year degree and a minimum of 1 year of progressive experience in a related field.Previous supervisory responsibilitiesMust be proficient in Windows, Company approved spreadsheets and word processing.Long hours sometimes required. * Maintain a warm and friendly demeanor at all times.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
Sedentary work, exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.Must be able to multitask and prioritize departmental functions to meet deadlines.Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.Maintain high standards of personal appearance and grooming, which include wearing nametags.Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.Must be able to maintain confidentiality of information.Perform other duties as requested by manager

Highgate Hotels