MO-9/3-10 - 8003 - Sr Citrix Engineer - Remote
FHR
- Morrisville, NC
- Permanent
- Full-time
- Providing level-2 and level-3 technical support for Citrix / XenApps server environment
- Monitoring of VDI platform with various client tools Netscaler, ControlUP)
- Support will include:
- VDI End-User Sessions
- VDI Stack
- Level-2 management and technical support
- Ensuring virtual sessions are working as intended
- Handling IT- VDI related requests or inquiries received by client helpdesk
- Ensuring all Citrix platform server systems under management have updated software patches
- XenDesktop Broker including VDI monitoring and alerting support of the Citrix /VMware applications which are responsible for delivery of the virtualized desktop or applications
- Ensure high levels of client satisfaction for the products/solutions which are supported
- Addresses all technical questions around VDI and Citrix
- Participate in client meetings to update team members
- Ability to be the technical Subject Matter Expert within the Environment
- Deploy and support core Microsoft services, AD, ADFS, DNS & DHCP, WSUS and Group Policy.
- Advanced system testing tool knowledge & experience
- Strong technical experience with the following technologies:
- Citrix Xen Desktop
- Citrix Xen Server
- Microsoft Windows infrastructure.
- Ability to work well within a team environment
- Experience with Workflow analysis
- Technical collaboration for client problem solving
- Ability to apply best practices to ensure maximum amount of production
- Ability to provide one-on-one training to teammates