Information Technology Specialist 4

New York State

  • New York City, NY
  • $96,336-121,413 per year
  • Permanent
  • Full-time
  • 8 days ago
Duties Description ITS provides operational support to state agencies on a 24x7x365 basis; some positions may be required to provide this critical service at any time.Description:
The Information Technology Specialist 4 (Agency Experience and Product Infrastructure) position will be responsible for overseeing the relationship the client agency has with the dedicated team and managing service providing teams, including business analysis, product and project management, workplace services, asset management and procurement. This role is responsible for interfacing with agency stakeholders, understanding their business needs, and ensuring ITS services are aligned to effectively support their mission. The goal is to provide quality products and services and requires a strong understanding of ITS policies, excellent problem-solving skills, strong interpersonal and communication skills, and the ability to manage multiple priorities.
  • Oversees the delivery of product and service management, business analysis, project management, procurement and workplace services teams to DOB and Chamber. Manages staff assigned to products and verifies strong work output in line with the needs of DOB and Chamber.
  • Develops and maintains strong collaborative relationships with key stakeholders within the Division of the Budget and Chamber.
  • Ensures agency questions and requests are handled in a timely and professional manner. Assesses and implements plans and strategies to improve the effectiveness and efficiencies of teams to deliver services.
  • Works well with all dedicated team staff and collaborates with technical staff to devise and implement plans to bring products to fruition that will satisfy the client agency, while also abiding by ITS policies and procedures.
  • Observes the secure system development lifecycle and involves dedicated team partners to ensure systems are implemented using the most up to date strategies and can be supported in the long term.
  • Regularly facilitates meetings to review service performance, discuss upcoming initiatives, devise plans for new and remediated products, and holds team accountable for executing plans.
  • Manage procurement processes by ensuring that documentation is complete and submitted with ample time to secure purchases that do not result in a lapse in services or operations. Track all recurring purchases.
  • Advocates for client agency needs within ITS to ensure concerns are addressed.
  • Supervise and mentor management staff providing guidance, mentoring, and performance feedback.
  • Collaborate with workplace services manager to improve customer service and ensure 24x7 coverage, coverage for blackout seasons, and change testing.
  • Stay up-to-date on ITS policies, procedures, and best practices. Network and collaborate with colleagues outside of the dedicated team for insight and advice as to their procedures.
  • Supervise and mentor staff.
  • Perform other duties, as assigned, by ITS Management.
Minimum Qualifications Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 4, SG25 OR in a position at the SG23 level or higher deemed administrative under Section 52.6 of Civil Service Law OR in a title eligible for transfer under Section 70.1 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in advancement of more than two salary grades.Note: If you are on the examination eligible list for the position title in this location, you do not need to respond to this posting unless you are also eligible for appointment by one of the qualifications listed above. Candidates must be reachable on the current eligible list for this title in order to be list appointed.Additional Comments ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.Some positions may require fingerprinting.Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.If eligible, positions located in New York City will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.For the duration of the NY HELPS Program, this title maybe filled via a non- competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin.At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:
Holiday & Paid Time Off
  • Thirteen (13) paid holidays annually
  • Up to Thirteen (13) days of paid vacation leave annually
  • Up to Five (5) days of paid personal leave annually
  • Up to Thirteen (13) days of paid sick leave annually for PEF.
  • Up to three (3) days of professional leave annually to participate in professional development
Health Care Benefits
  • Eligible employees and dependents can pick from a variety of affordable health insurance programs
  • Family dental and vision benefits at no additional cost
Additional Benefits
  • New York State Employees' Retirement System (ERS) Membership
  • NYS Deferred Compensation
  • Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
  • Public Service Loan Forgiveness (PSLF)
  • And many more.
The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.Some positions may require additional credentials or a background check to verify your identity.

New York State