Accounts Receivable Collections Specialist

U.S. Waterproofing

  • Schaumburg, IL
  • Permanent
  • Full-time
  • 12 days ago
Do you thrive on turning tough conversations into measurable results?Step into a role where every conversation matters—balancing empathy with accountability to drive timely collections and keep our business moving forward.Join our finance team as an Accounts Receivable Collections Specialist!This role is your chance to directly impact cash flow and help fuel our company’s growth.About the roleWe are seeking a detail-oriented and assertive Accounts Receivable Collections Specialist to join our finance team. This role is critical to maintaining the financial health of the organization by ensuring timely collection of outstanding receivables.The primary responsibility of this position is to initiate and manage collection efforts through direct customer outreach. This includes making daily outbound calls to clients with overdue balances, establishing payment arrangements, and following up consistently to ensure commitments are met.In addition to phone-based collections, the specialist will be expected to monitor aging reports, identify high-risk accounts, and escalate issues when necessary. They will collaborate closely with internal departments—including sales, customer service, and accounting—to resolve disputes and ensure accurate account reconciliation. Timely documentation of all collection activities within the company’s ERP system is essential, as is maintaining compliance with internal policies and external regulations.This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys the challenge of turning conversations into cash flow. If you are motivated by measurable impact and take pride in your ability to recover revenue, we encourage you to apply.Who You Are (Our Ideal Candidate)Our ideal candidate is confident handling high-volume outbound calls, demonstrates strong negotiation skills, and—above all—brings a proactive mindset to resolving payment issues. You excel at building rapport while maintaining a firm, professional stance on payment expectations, striking the right balance between customer service and financial accountability. The successful candidate will have at least one year of A/R or credit collections experience, strong communication skills, and familiarity with accounting systems. Experience with Salesforce and Sage is preferred, though not required.What You’ll Do
  • Make daily outbound calls to clients with overdue balances to drive timely payments
  • Establish and track payment arrangements, following up consistently to ensure commitments are met
  • Monitor aging reports to identify delinquent or high-risk accounts
  • Escalate unresolved or complex collection issues when necessary
  • Collaborate with sales, customer service, and accounting teams to resolve disputes and reconcile accounts
  • Document all collection activities accurately and promptly in the company’s ERP system
  • Maintain compliance with company policies and external regulations related to collections
Why Join U.S. Waterproofing?
  • Industry Leader – Over 500,000 basements and foundations repaired.
  • Strong Culture – 4.5-star Glassdoor rating and a supportive team environment.
  • Recognition – 2021 BBB Torch Award Winner for Ethics.
  • Transparency & Integrity – We believe in open, honest communication at all levels.
  • State-of-the-Art Facilities – Work in a modern headquarters equipped with the latest tools and technology.
Benefits
  • Competitive hourly pay
  • Health / dental / vision insurance
  • 401k with employer match
  • Paid training program
Paid Time Off: We observe 8 national holidays plus a floating holiday, plus paid vacation time

U.S. Waterproofing