Tier 1 Dispatch Agent in Lake Mary, FL

Alorica

  • Lake Mary, FL
  • $17.75 per hour
  • Permanent
  • Full-time
  • 2 months ago
Job Category: Customer ExperienceJob Description:Position: Tier 1 Dispatch AgentLocation: On-site at 396 Rinehart Rd, Lake Mary, FL 32746Terms: Full-timePay: $17.75/hrJoin Team AloricaAt Alorica, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within!But that's not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work.Job SummaryAs a Tier 1 Dispatch Agent working with elevators, you will communicate between passengers, technicians, and inspectors during elevator entrapment events.Responsibilities
  • Pay close attention to call details for accurate communication and resolution
  • Remain empathetic when interacting with passengers during entrapment situations
  • Maintain a quality result of 90% on calls and an error rate of less than 1%
  • Adhere to scripts and procedures
  • Meet weekly call metrics while maintaining a quality result of 90% on calls and an error rate of less than 1%
  • Document and efficiently report all entrapment events
Qualifications:Qualifications
  • High school diploma or GED
  • Strong computer navigational skills with multiple systems and screens
  • Excellent oral and written communication skills
  • Excellent listening/comprehension skills
  • Professional and courteous demeanor
  • Critical Thinking ability
  • Ability to handle fast-paced/high-volume calls
  • De-escalate situations as needed using strong empathy skills
Work Environment
  • Regular work performed in a climate-controlled, call-center environment
  • Ongoing usage of phone and computer systems
Physical Demands
  • Constant sedentary work
Benefits
  • Health, dental, and vision coverage/HSA
  • PTO
  • Optional daily pay or weekly pay
  • 401K retirement plan
  • Leadership programs
  • Paid training and tuition reimbursement
  • Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies
  • Employee assistance program
  • Additional voluntary benefits
Next Steps1. Place an application2. Complete your online assessment3. Our team will review your application4. If selected to move forward, our team will follow up directlyDISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.About the Team: At Alorica, we're all about putting our team members on a passionate, rewarding career path-and we work hard to craft an insanely great work environment for our colleagues. A place where you can be yourself. Where you can work hard and play hard. Where you can get involved in the community. And where doing the right thing-and taking care of one another-is an integral part of who we are.

Alorica