Software Engineer - ServiceNow Administration
ServiceNow
- Chicago, IL
- Permanent
- Full-time
- Manage the complete lifecycle of production and sub-production environments including necessary configurations and integrations, application admin activities (operational, migrations, and upgrades)
- Analyze incidents to identify application and system problems and possible solutions in a timely and accurate manner
- Assists in the troubleshooting of performance, integration, and user management issues by digging into application and system logs
- Assists in the maintenance and administration of user profiles including groups and role management
- Develops procedures and scripts for monitoring and automation of manual processes
- Engage with product engineering and support teams to troubleshoot issues and any planned activities
- Follow ITSM processes for Incident, Request and Change management process
- Maintain system documentation for configuration and troubleshooting of known issues
- Work closely with other admins and teams including US teams, to support the delivery of related tasks successfully
- Come up with best practices for Admin operations and enhancements based on lessons learned
- Participate in Change Advisory Board meetings to understand deliverables and timelines for admin activities
- Co-ordinates and executes Go-Live activities
- Follows SOX controls and helps collect data for periodic review
- Support requirement during off hours and weekend support, when required
- Minimum of 2 years of information technology industry experience, with experience developing on the ServiceNow Platform.
- Minimum of 2 years of development experience
- Minimum of 2 years troubleshooting and debugging code
- Java, JavaScript, MySQL, LINUX, HTML, and Splunk (an advantage)
- Good understanding and work experience in Web services, SOAP, and REST
- Good verbal and written communication skills, with the ability to work with both technical and non-technical stakeholders
- Good Understanding of ITIL v3 processes. ITIL Foundation & ServiceNow Administration certification good to have
- ServiceNow Certified Application development experience preferred.