Senior Director Business Systems

• Lead the strategy, roadmap, and lifecycle management of business systems (e.g., ERP, budgeting and forecasting tools, procure-to-pay, order-to-cash, inventory management, logistics and HRIS).
• Partner with leadership to understand business needs and translate them into scalable, secure, and cost-effective technology solutions.
• Partner with leadership to drive cross-functional system implementations, enhancements, and integrations with a focus on user experience, data integrity, and operational efficiency.
• Oversee system administrator and HRIS systems analysts supporting enterprise applications.
• Establish governance and change management processes to ensure disciplined and prioritized development and deployment.
• Manage vendor relationships, contracts, and service levels related to core systems and tools.
• Partner with leadership to establish appropriate KPIs to monitor system performance and ensure data accuracy, integrity and compliance with internal controls and external regulations.
• Support finance-related reporting, analytics, and planning tools to improve decision-making and operational insight.
• Partner with leadership to champion continuous improvement through system automation, process redesign and automation, and emerging technology adoption.
• Partner with leadership to document process and system utilization opportunities, including ROI to present to appropriate stakeholders.
• Partner with leadership and users to document process changes and communicate/train all impacted staff on new processes and improved use of technology.

• Bachelor’s degree in Information Systems, Accounting, Business, or related field required; Master’s degree or MBA preferred.

• 10+ years of progressive experience in enterprise business systems, with at least 5 years in leadership roles; experience in business operations preferred.
• Strong domain knowledge of and proven success with financial systems (e.g., general ledger, AP/AR, fixed assets, FP&A tools), supply chain systems (e.g., procurement, inventory management, logistics) and Human Resource Information Systems.
• Experience in system implementation, business process reengineering, and cross-functional Project Management disciplines, showing consistent success in managing project budgets, timelines, and teams.
• Healthcare experience preferred but not required.
• Technical experience related to use of automation and emerging technologies.
• Experience managing system vendors, negotiating optimal terms, and establishing relationship processes that ensure HOPCo gets maximum value from software investments.
• Experience creating requirements and test cases tied to business system implementations, upgrades, or enhancements.

• 10+ years of progressive experience in enterprise business systems, with at least 5 years in leadership roles; experience in business operations preferred.
• Bachelor’s degree in Information Systems, Accounting, Business, or related field required; Master’s degree or MBA preferred

• Understanding of business operational processes that include Accounting and Finance (Accounts Receivable/Payable, Financial Close, Budgeting/Forecasting), Supply Chain and Human Resources.
• Expert knowledge in Project Management techniques, monitoring, and reporting.
• Adequate understanding of technology infrastructure, databases, interfaces, and APIs to ensure systems can support upgrades and new features.

• Strategic thinker with a track record of delivering enterprise technology initiatives aligned to business growth.
• Analytical thinking and problem-solving skills, with acute attention to detail, accuracy and accountability balanced with sound business judgment.
• Strong project and change management skills, with ability to manage competing priorities.
• Exemplary written and spoken communication skills; able to effectively collaborate with both technical teams and business stakeholders.
• Strong business case development skills that include deep understanding of the levers that can be pulled to maximize Return on Investment (ROI).
• Strong project management skills.
• Able to effectively hold teams accountable to process improvement and project timelines/goals, leveraging the art of influence with key players across multiple departments.
• Exceptional interpersonal skills.
• Familiarity with compliance, risk management, and internal control frameworks for business operations.

• Ability to communicate complex information in a clear and concise manner to managers and executives.
• Ability to act with integrity.
• Ability to engage and foster strong partnerships with the leaders and team members across HOPCo.

• Hybrid work
• 10% Travel required

• Requires sitting and standing associated with a normal office environment.
• Manual dexterity using a calculator and computer keyboard.

• HOPCo Mission, Vision and Values must be read and signed.

HOPCo