Box Office Representative, TD Garden

Delaware North

  • Boston, MA
  • $35.32 per hour
  • Permanent
  • Full-time
  • 11 hours ago
The opportunityBoston Bruins is hiring a part-time Box Office Representative to join our team at TD Garden in Boston, Massachusetts. As a Box Office Representative, you will be responsible for processing and distributing tickets for events at TD Garden. If you're seeking a dynamic and fast-paced environment, make your next play by applying today.Pay $35.32 - $35.32 / hourInformation on our comprehensive benefits package can be found at .What we offerWe care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:
  • Weekly pay
  • Employee assistance program
  • Training and development opportunities
  • Employee discounts
  • Flexible work schedules
What will you do?
  • Process ticket purchases and manage distribution using Archtics, TM1 Sales, and Ticketmaster Host systems
  • Provide professional customer service via phone, email, and in person, assisting guests with ticketing needs, accessibility requests, and issue resolution
  • Monitor and respond to box office email inboxes and phone lines, including ADA and game night support, ensuring timely and courteous communication
  • Support internal teams by researching account and ticketing issues and assisting with problem resolution using TD Garden Account Manager and Ticketmaster apps
  • Assist with live and prerecorded show elements as needed, and perform daily administrative tasks to support marketing and game presentation team
More about you
  • High school diploma or equivalent experience
  • Detail-oriented with a passion for problem-solving and cash and payment management
  • Ability to handle multiple tasks while skillfully blending efforts with job expectations and attitude
  • Must be able to use all Ticketmaster systems and have basic computer skills, including email
  • Strong communication skills
Physical requirements
  • May be required to work in a small space, such as a ticket booth.
  • Ability to withstand a variety of temperatures depending on the season.
  • Manual dexterity to process ticket purchases and issue guest tickets.
Shift detailsDays
M-F
Weekends
Evenings as neededWho we areDelaware North purchased the historic Boston Garden in 1975 and later constructed its successor, TD Garden, and neighboring The Hub on Causeway, both of which we continue to own and operate. As New England's largest sports and entertainment arena, TD Garden is the home of the storied NHL's Boston Bruins and NBA's Boston Celtics franchises and hosts over 200 events annually with over 3.5 million visitors.Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.Together, we're shaping the future of hospitality - come grow with us!Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.

Delaware North