Covenants Coordinator

• Inspect the community on a recurring schedule as determined by the Association. Update all inspection data into the assigned compliance system, including issuing and closing out with consistent enforcement, ensuring completion

• Upload violations to the Production folder for mail-outs daily.

• Respond to resident inquiries with the information necessary to correct the violation in a timely manner.

• Prepare the notice/agenda for the monthly Violations Hearing meetings and attend the meetings.

• Attend Board meetings upon request to address violation appeals, if applicable.

• Prepare fining notices following Violation Hearing meetings and assess fines to owner ledgers accordingly.

• May be involved in the inspection, review, and research of the Homeowner Architectural Modification process.

• Attend and take minutes at monthly Rules and Regulations Committee meetings.

• Assist in investigations and tape/log reviews for any unusual incidents.

• Resolves and follows up on violation complaints/issues with Royal Service.

• Follows safety procedures and maintains a safe work environment.

• Other duties and responsibilities as assigned by the Property Manager.

• High school diploma required. Associate's degree with a concentration in business or hospitality preferred, or equivalent combination of education and experience.

• Florida CAM License preferred.

• Valid Driver’s License required.

• Minimum of 1 year of related work experience or customer service experience required.

• Intermediate command of computer hardware/software, specifically Microsoft Office Suite.

• Experience with property management software is preferred to process violations.

• Strong customer service, communication, and interpersonal skills, including conflict resolution and de-escalation techniques.

• Able to work under tight deadlines and use time effectively based on key priorities.

• Excellent verbal and written communication skills with the ability to communicate, receive, and exchange ideas and information through spoken and written means.

• Excellent interpersonal skills and a high attention to detail.

• Comfortable learning new technology.

• Bilingual preferred but not necessary, depending on the community.

• Ability to act with integrity, professionalism, and confidentiality.

• Able to work under pressure, maintain composure, and utilize good judgment during emergency/difficult and stressful situations.

• Ability to lift 30lbs. following appropriate safety procedures.

• Ability to:

• Work in different environmental working conditions (e.g. heat, cold, wind, rain).

• Walk and climb stairs.

• Walk on uneven terrains, depending on the community

• Handle, grasp, and feel objects and equipment.

• Extensive use of fingers for typing and visual use of the computer monitor.

• Reach with hands and arms.

• Ability to navigate property/buildings quickly and easily is required to meet the job functions.

• Must be comfortable working outside for long periods of time in all types of weather.

• Repeat various motions with wrists, hands, and fingers.

• Ability to detect auditory and visual emergency alarms.

• Ability to hear, understand, and respond appropriately to verbal requests made in person and over the telephone.

• Visual ability correctable to 20/20.

• Ability to respond verbally in an understandable, professional manner in person and over the telephone.

• Ability to stoop and bend.

• May be required to travel for training sessions off-site on an ad-hoc basis.

• May be occasionally required to cover for staff at other communities within a reasonable commuting distance when needed.

• Ability to work extended hours and weekends if needed.

Castle Group