Koniag Professional Solutions currently has an opening for a Senior Program Analyst (Continuous Process Improvement) with active TS/SCI, for the Defense Information System’s Agency (DISA). The ideal candidate will lead initiatives to identify, implement, and measure improvements across DISA's service delivery processes. This position requires on site 5 days a week in Ft Meade MD and possible CONUS travel as needed by Customer.We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.KGS is seeking qualified candidates for our open positions, but we will only extend an offer of employment after a candidate applies through the link in our job posting. If you receive a job offer via email only and have not been interviewed by the KGS hiring manager, feel free to contact KGSrecruiting@koniag-gs.com to verify its validity.Responsibilities:
Leads the design, development and implementation of a comprehensive continuous service process improvement strategy aligned with program goals.
Collaborates across the organization to identify areas for improvement and develops actions plans for implementing appropriate solutions across the Government Customer’s organization.
Develops and maintains documentation for continuous service improvement processes and procedures
Designs and implements service improvement projects, ensuring they deliver measurable results.
Analyzes service performance data and customer feedback to identify trends and improvement opportunities.
Collaborates with stakeholders at all levels to gain buy-in for improvement initiatives.
Develops and maintains key performance indicators (KPIs) to measure the success of improvement effort, in accordance with continuous service process improvement methodology and approaches
Creates, delivers, and presents reports on improvement initiatives and quality metrics to senior management and stakeholders
Fosters a culture of continuous improvement throughout the organization.
Stays current with industry best practices and emerging trends in service management
Qualifications:
10+ years of related experience
Experience designing, developing, and implementing actionable continuous service process improvement strategies
Experience developing and maintaining continuous service processes improvement processes, and procedures
Experience using, managing, or implementing ITIL practices.
Knowledge of the Service Management workflows and ITSM processes
Expertise in Service Management and Service Integration solutions
Experience developing long-term, strategic objectives to ensure that end user requirements will be satisfied
Demonstrated ability to continuously improve and integrate services and procedures
Experience in network operations, quality assurance, or related roles
Strong understanding of network protocols, architectures, and technologies (e.g., TCP/IP, MPLS, SDN)
Experience with network monitoring and performance management tools
Extensive experience with data analysis and statistical methods
Experience developing service quality-related metrics and key performance indicators
Excellent problem-solving and analytical skills
Exceptional interpersonal and written and verbal communication skills
Must be a self-starter and able to manage competing demands
Advanced Sharepoint, MS Word, Power Point, Excel, and Outlook skills
Must be able to independently prepare and deliver power point presentations, reports, white papers, decision briefs, etc
ITIL Foundation Certification is highly desired
Continuous Process Improvement-related certification is highly desired
Desired Skills
Prior Federal government, professional services or Federal consulting experience
Experience directly supporting the Defense Information Systems Agency (DISA)
Education: Bachelor's Degree in a related disciplineSecurity Pre-Requisite: To be considered, must have a CURRENT/ACTIVE TOP SECRET clearance with eligibility to obtain SCI access.Our Equal Employment Opportunity PolicyThe company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations.Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352
