Premium Services Supervisor, Climate Pledge Arena

Delaware North

  • Seattle, WA
  • $30.00 per hour
  • Permanent
  • Full-time
  • 20 days ago
The opportunityDelaware North Sportservice is hiring a part-time Premium Services Supervisor to join our team at Climate Pledge Arena in Seattle, Washington. As a Premium Services Supervisor, you will be responsible for ensuring all food service and hospitality operations are efficiently carried out while providing an exemplary guest experience.If you thrive on excitement and want your workday to fly by, apply now to join the game day action.Pay $30.00 - $30.00 / hourInformation on our comprehensive benefits package can be found at .What we offerWe care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:
  • Weekly pay
  • Employee assistance program
  • Training and development opportunities
  • Employee discounts
  • Flexible work schedules
Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.What will you do?
  • Supervises and coordinates premium club, suite, or restaurant staff, including training on company and departmental standards and providing constructive and corrective feedback as needed.
  • Ensures a positive and impactful guest experience by delivering professional and courteous guest service.
  • Receives and facilitates any premium guests' and attendants' requests and orders.
  • Analyzes and resolves problems with associates, guests, and the operation with the assistance of the management team.
  • Learn and be comfortable with all food and beverage menu items to effectively complete financial transactions and answer guests' questions.
  • Ensures all game day food and beverage orders arrive in a timely manner and quickly addresses any discrepancies with appropriate area.
  • Maintain a clean, organized, stocked and safe area. Immediately reports any low inventory and safety and maintenance issues to the Premium Coordinator.
  • Completes and assists staff with opening and closing duties as outlined according to departmental standards.
  • Responsible for performing end of month inventory for suites pantry according to inventory standards.
More about you
  • Must be at least 21 years of age.
  • At least two years of experience in a food and beverage position required; restaurant, bar, supervisor and/or sportservice experience preferred.
  • Able to work a flexible schedule including nights, weekends and holidays
  • Previous experience with a POS system.
  • Excellent guest service skills.
  • Strong time management and organizational skills; ability to direct the work activities of several associates simultaneously and plan ahead.
  • Ability to work accurately, efficiently, and courteously in a high-pressure environment.
  • Good leadership and training skills; ability to teach others as well as delegate tasks.
  • Basic math skills; ability to accurately account for cash and inventory.
Physical requirements
  • Standing and walking for entire length of shift.
  • Frequently required to reach up to 6-7 feet, twist at waist, bending and squatting.
  • Ability to lift up to 35 pounds.
  • Ability to push a cart or flatebed carrying up to 50-100 lbs.
Shift detailsEventsWho we areDelaware North manages food and beverage services at Climate Pledge Arena, home of the NHL's Seattle Kraken, WNBA's Seattle Storm, and premier live music and entertainment. The 740,000-square-foot, renewable energy-powered building is the first net zero-certified arena in the world! Delaware North's Climate Collective offers the most locally focused, sustainable menu in the sports and entertainment industry.Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.Together, we're shaping the future of hospitality - come grow with us!Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.

Delaware North