Job Category: Customer ExperienceJob Description:JOB SUMMARY:The Customer Master Data Specialist will play a crucial role in supporting Midmark's overall data quality initiatives by ensuring the accuracy and quality of customer master data. This role involves managing customer accounts, maintaining data accuracy through integrity checks and cleansing, and ensuring proper documentation. The specialist will collaborate frequently with various stakeholders, including Customer Experience, Technical Support, Sales Operations, and other functional groups to resolve data issues and enhance data quality and processes.ESSENTIAL/PRIMARY DUTIES:
Assists Data Steward in keeping customer master data up to date
Creates and modifies customer master data to data standards
Researches, appends, and updates customer records and removes duplicates
Conducts master data audits on existing and newly set up customers
Collaborates with Product Owner and business areas to improve master data processes and requirements
Assists Data Steward in writing documentation as needed for customer master training, policies, standards, controls, and procedures and trains accordingly
Leverages required computer systems to maintain quality customer data
Ensures customer's product ownership records are maintained
SECONDARY DUTIES:
Participates in projects related to and reliant on customer master data
Analyzes and reports key performance indicator results for customer data, enhancement queue, benchmark results and identifies improvement opportunities
Establishes rapport with stakeholders of customer data as well as Midmark customers
Other responsibilities as determined by supervisor
EDUCATION and/or EXPERIENCE:Associate degree in business related field and 1+ years' experience in customer service or business environment preferred.COMPETENCY and/or SKILL:
Excellent written and oral communication skills
Strong problem-solving skills
Outstanding organizational skills with ability to prioritize workload
Ability to handle multiple priorities, meet deadlines, and demonstrate great attention to detail
Experience with integrated ERP System with customer master knowledge preferred
Ability to apply policies and standards consistently
