Coordinator Owner Support Services
American tower
- Woburn, MA
- Permanent
- Full-time
- Answer a high volume of incoming calls, understand customers' inquiries, and research, respond, and/or assign forward to the appropriate team members for resolution.
- Receive, log, sort, redirect, and scan into Salesforce a large volume of incoming U.S. mail and e-mail correspondence into Salesforce and assign forward to the appropriate teams within 24 hours of receipt one business day of receipt.
- Scan and upload various documents including leases, amendments, renewal notices, landlord notification letters, vendor changes, and other correspondence.
- Other duties as assigned.
- Bachelor's degree or equivalent work experience preferred.
- Between 1-2 years of call center or other relevant experience.
- Administrative experience in a fast-paced office environment strongly preferred.
- Excel, Oracle, and Salesforce experience preferred.
- Effective communication, both written and verbal communication, including active listening, and a professional phone voice.
- Customer focus and adaptability to different personality types.
- Strong time management and organizational skills; ability to accomplish multiple tasks. within agreed upon timeframes in a very fast-paced environment.
- Self-motivated; able to work both independently and with a team.