Patient Access Training Specialist

• Position: Patient Access Training Specialist
• Location: Arlington Heights, IL
• Full Time/Part Time: Full time
• Hours: Monday-Friday, 8am – 4:30pm
• Required Travel: Floating Locations for training needs

• Plans, schedules and conducts new hire department and job specific orientation (i.e. regulations, technology, customer service skills, policies and procedures, etc.) for all staff. Performs initial competency assessment to ensure staff is properly oriented in all department, hospital, and regulatory policies, procedures and standards. Assists the management team in developing on-going group or individual competency development plans and activities for the department. Collaborates with other Education Consultants to conduct and/or incorporate corporate based training initiatives with the department curriculum as appropriate. Completes and compiles training records and related data required by the department and hospital (i.e. program plans, attendance and competency assessment records, etc).
• Develops, produces, updates and maintains the new hire orientation and on-going training and employee development curriculums. Analyzes staff development needs utilizing statistics including competency assessments, program feedback evaluations, department performance and productivity indicators, industry trends, customer feedback and management interviews. Consults with various department heads, access services leadership, patient financial services leadership and software consultants to determine department educational requirements that are consistent with the hospital's strategic, departmental and team-specific plans. Designs training programs, utilizing a variety of learning methodologies and techniques, that teach required software systems, regulatory/compliance requirements, processes, policies and procedures, customer and service level standards.
• Creates and modifies effective training aids, materials and manuals and assists in creating educational materials. Communicates regularly with revenue cycle leadership to identify regulatory, process or system changes that may impact existing training or create new learning or development opportunities. Incorporates relevant changes into the training curriculum as appropriate. Develops and manages competency testing programs to ensure successful staff completion.
• Assists in the development of newly created or revised department policy and procedures and incorporates relevant changes into training materials, process documentation and policy/procedures manuals. Maintains manuals in electronic formats for department and ancillary user groups.
• Performs routine and periodic ad-hoc audits on quality assurance, service and effectiveness indicators for department services. Develops and utilizes automated and manual quality assurance reports, failed claim and denial information to develop and distribute quality assurance “Report Cards” for NCH staff. Ensures the completion of “Accuracy Summary Reports” and reviews them with new and current staff documenting systems and process errors, error trends and/or training opportunities, and prepares written recommendations and reports to the Directors. Provides quality trending reports by department and work area. Participates in the preparation of the patient access and patient financial services education budget.
• Represents the department at assigned committees. Maintains professional growth through seminars, literature review, and membership in training related organizations.

• Education: Bachelor’s Degree Required. Master’s degree in Education, Healthcare or related field preferred.
• Certification: N/A
• Experience: Minimum of two years operational experience with hospital and/or physician access or patient financial services processes required. Experience working with multiple computer applications and databases required. Minimum of one year experience developing training materials and delivering, utilizing various techniques/methodologies, to a variety of audiences required. Knowledge of medical terminology required. Experience with total quality management concepts and tools preferred. Proficient experience with Microsoft Outlook, Word, and Excel Epic Registration and/or Scheduling experience preferred
• Unique or Preferred Skills:
• Ability to write clear and concise training materials/aids and department policy and procedures.
• Ability to train multiple users with various skill levels on a variety of computer software systems.
• Knowledge of a variety of presentation and training styles. Ability to tailor training to audience or individual learning needs.
• Strong project and time management skills to plan organize and balance curriculum changes and training schedules.
• Detail oriented with good analytical problem-solving skills to assess skills gaps, to develop quality training materials and to recommend improvements to processes and procedures.
• Solid presentation skills to provide training to audiences at all levels.
• Interpersonal and leadership skills to provide direction to others and interact effectively with internal and external customers, including clinical departments.

• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Edward-Elmhurst Health