Unit Clerk CNA, Medical

Mercyhealth

  • Lake Geneva, WI
  • Permanent
  • Full-time
  • 21 days ago
Overview:
  • Mercy Walworth Medical Surgical floor which includes SCU/ICU
  • Our Med Surg floor is 25 beds
  • Our typical patient ratio is 4/5 to 1, depending on acuity may be less
  • We have 24/7 Hospitalist and ED physicians in house
  • We have shift coordinators and resource nurses at night
Prepares records, processes orders and provides patient care in the hospital setting, supporting the nursing philosophy. May include weekends, holidays, day, evening, night, and/or on-call hours. Performs other duties as assigned. Responsibilities:Essential Duties and ResponsibilitiesProcesses orders and patient charges in an accurate and timely manner.Answers the telephone and call lights in an appropriate and timely manner, providing information or relaying messages to patients and staff.Directs visitors to patients' rooms.Maintains medical records of current patients.Maintains supplies, including scanning, stocking, and ordering new supplies and disposing of expired or damaged supplies.Provides patient care as assigned and per routine, according to standards of care, shift routines, and policies and procedures according to CNA job duties and expectationsDocuments care provided according to standards.Maintains a clean work and patient environment.Floats to various units based on identified needs.Participates in department and unit performance improvement activities.Verifies accuracy of charges enteredFacilitates a welcoming environment assisting with visitor wayfinding.Assemble patient folders and charts for unitRauland responder/Vocera/versus set up for new staffCulture of Excellence Behavior ExpectationsTo perform the job successfully, an individual should demonstrate the following behavior expectations:Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.Education and ExperienceCompletion of a CNA program. Advanced CNA program preferred.Completion of a Unit Clerk course or equivalent on the job training (which can be provided).Certification and LicensureNursing Assistant Certification in applicable state.Approved CPR or BLS certification required within 90 days.Skills and Abilities
Problem Solving - Identifies and resolves problems in a timely manner; Gathers information and reports as appropriate; Works well in group problem solving situations; Remains calm when dealing with emotional topics.Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others; Consistently performs essential duties and responsibilities.Interpersonal Skills - Focuses on resolving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Self-directed in daily work routine, remaining productive during work hours.Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration; Accepts responsibility for own actions; Follows through on commitments.Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly; Utilizes appropriate equipment for partner/patient safety, such as lifts and gait belts.Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.Attendance/Punctuality - Is consistently at work and on time, ready to accept assignment.Dependability - Follows instructions, responds to leadership direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate planSpecial Physical DemandsWhile performing the duties of this Job, the employee is frequently required to stand, walk, talk, hear, and use hands to handle, finger, or feel. The employee is occasionally required to sit, climb, balance, steep, kneel, crouch, crawl, taste, and smell. The employee must occasionally lift and/or move up to 100 lbs. and frequently lift and/or move up to 50 lbs. Specific vision abilities include close vision, color vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.Level of SupervisionResponsibilities include interviewing, and training CNAs; planning, assigning, and directing work. Culture of Excellence Behavior Expectations:Benefits:Mercyhealth offers a generous total rewards package to eligible employees including, but not limited to:· Comprehensive Benefits Package: Mercyhealth offers a retirement plan with competitive matching contribution, comprehensive medical, dental, and vision insurance options, life and disability coverage, access to flexible spending plans, and a variety of other discounted voluntary benefit options.· Competitive Compensation: Mercyhealth offers market competitive rates of pay and participates in various shift differential and special pay incentive programs.· Paid Time Off: Mercyhealth offers a generous paid time off plan, which increases with milestone anniversaries, to allow employees the opportunity for a great work-life balance.· Career Advancement: Mercyhealth offers a number of educational assistance programs and career ladders to support employees in their educational journey and advancement within Mercyhealth.· Employee Wellbeing: Mercyhealth has a focus on wellbeing for employees across the organization and offers a number of tools and resources, such as an employer-sponsored health risk assessment and a Wellbeing mobile application, to assist employees on their wellbeing journey.· Additional Benefits: Mercyhealth employees have access to our internal and external employee assistance programs, employee-only discount packages, paid parental and caregiver leaves, on-demand pay, special payment programs for patient services, and financial education to help with retirement planning.

Mercyhealth