Commercial Product Specialist
WaFd Bank
- Boise, ID
- $45,760 per year
- Permanent
- Full-time
- Provide phone or email support to front line colleagues in utilizing the banks commercial solutions
- Meet the banks defined service level agreements to allow for exceptional service to colleagues
- Gather front line review and feedback by identifying common questions, partner with leadership to provide feedback
- Perform oversight tasks to ensure expected performance of systems and high standards of data within systems
- Provide feedback to the Commercial training team to ensure updates to user guides, training videos and other content are maintained as needed
- Spearhead Commercial cleanup projects with limited supervision
- Assist with User Acceptance testing in collaboration with the Commercial Product Analyst
- Position requires high level of organizational skills, clear and concise verbal and written communication skills including good customer relations skills.
- The position requires proven record of follow through and collaboration.
- Paid time off for vacation, sick days and holidays
- Health insurance
- Stock options
- Bonus programs
- Generous 7% 401(k) employer matching*
- Paid Parental Leave
- Life and AD&D insurance
- Long-term disability
- Tuition Reimbursement
- Employee assistance programs
- Pre-tax health and dependent-care spending plans