Inside Customer Service and Telesales Associate
The Fixture Zone
- Phoenix, AZ
- $18.00-21.00 per hour
- Permanent
- Full-time
- Make and receive calls to promote and sell our products and services.
- Respond to customer inquiries using standard scripts or talking points.
- Process customer requests efficiently.
- Work Monday through Friday, 8:00 a.m. to 4:30 p.m. (No weekends).
- Provide detailed information about our products and services.
- Conduct follow-up communications with existing customer accounts.
- Draft quotes and process purchase orders.
- Confirm stock and lead times with vendors.
- Resolve customer issues, escalating issues when necessary.
- Process customer payments and refunds.
- Collaborate with team members and other departments to ensure excellent communication, team morale, customer satisfaction, and loyalty.
- Minimum of 1-2 years’ experience in a call center sales environment.
- Proficiency in customer service software (Big Commerce, MAS90/Sage 100, Monday, or similar systems).
- Ability to work under pressure and prioritize multiple tasks.
- Strong independent and team-working skills.
- Excellent listening and problem-solving abilities.
- Commitment to understanding customer needs and making product recommendations.
- Hourly salary ranges from $18.00 to $21.00 depending on experience.
- Become eligible for medical benefits after 90 days of service, designed to meet the needs of you and your family.
- Earn 40 hours of sick leave after your first 90 days of service, ensuring you have the time you need to recover and stay healthy.
- Enjoy 40 hours of vacation after completing 12 months of service, giving you the opportunity to relax and recharge.
- Benefit from 7 paid holidays throughout the year, allowing you to celebrate and spend time with loved one, eligible after 90 days of service.
- Take advantage of paid parental leave to support you during the important moments of welcoming a new family member.
- Receive paid bereavement leave to help you through difficult times and honor the memory of loved ones.
- Get paid jury duty leave, so you can fulfill your civic responsibilities without financial stress.
- Contribute to your future with up to a 4% match to your 401K when you contribute 5%, helping you build a secure retirement.
- Further, your education with tuition reimbursement, supporting your professional growth and development.