Manager Product Support 1

Northrop Grumman

  • Buffalo, NY
  • $97,500-146,300 per year
  • Permanent
  • Full-time
  • 13 days ago
RELOCATION ASSISTANCE: Relocation assistance may be availableCLEARANCE TYPE: SecretTRAVEL: Yes, 10% of the TimeDescriptionAt Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.Our team is seeking a motivated leader (Product Support Manager 1) to lead our repair line operations team for the Combat Electromagnetic Environment Simulator (CEESIM) product line. The manager will lead and manage a team of technicians, engineers, and administrative personnel focused on the production sustainment, maintenance, and repair operations for the CEESIM product line. The selected candidate should thrive in a fast-paced work environment with high expectations, significantly diverse assignments, and collaborative/team settings across all levels. This position is an on-site position located in Amherst, New York.The manager will report to the Product Support Section Manager based out of Amherst, New York aligned to the Amherst Systems Operating Unit within the Navigation, Targeting & Survivability (NTS) division, Mission Systems sector.Roles & Responsibilities:
  • Oversee all repair line operations and is responsible for the direct supervision, management, mentorship, and professional development of the repair line staff.
  • Provide objective-oriented direction to subordinates utilizing management guidelines & general policies.
  • Maintain a strong working knowledge in the testing, evaluation, troubleshooting and repair techniques for a wide variety of electronic products including RF components (integrated and discrete), RF sources, electronic circuit card assemblies (digital, analog and mixed signal), power supplies, test equipment, computers and peripherals, major and minor subassemblies of electronic warfare (EW) simulation equipment.
  • Maintain the staff, material resources, and infrastructure to meet or exceed our Key Performance Indicator (KPI) repair turn-around-time metric in a dynamic environment.
  • Ensure that repairs, evaluations and refurbishments are on schedule and within budget. Drive results through the efficient application of experienced non-exempt or exempt staff who exercise latitude and independence in their assignments.
  • Serve as a Control Account Manager (CAM) (as applicable) which includes responsibilities related to earned value (EV) management, planning and program performance addressing cost, schedule, technical performance, and quality of repair, evaluation, and refurbishment on customer returned products for technical services-type contracts.
  • Coordinate product support proposal activity and supports all applicable site leadership status meetings and/or business area reviews.
  • Execute policies and procedures that typically affect subordinate organizational units. The manager recommends modifications to operating policies, supports process improvement initiatives and/or employee retention efforts as applicable.
  • Support frequent contact with internal stakeholders and outside customer representatives at various management levels concerning repair status, priorities, and options. The manager coordinates briefings and participates in technical meetings for internal or external representatives concerning repair operations.
Basic Qualifications:
  • Bachelor's degree and a minimum of 5 years of related experience. An additional 4 years of experience may be considered in lieu of degree.
  • Proven leadership and supervisory experience in government maintenance, operations, assembly, and/or manufacturing environments, with a track record of successfully managing multi-functional teams within a fast-paced environment, emphasizing results and accountability.
  • Knowledge of electronic warfare (EW) systems with practical experience in troubleshooting and resolving issues within complex radar and EW systems.
  • Strong knowledge of MS Office (Word, Excel & PowerPoint) and strong written and oral communication skills.
  • Must have a current active DoD SECRET clearance to be considered. Must be able to maintain this level of clearance for continued employment.
Preferred Qualifications:
  • Strong analytical abilities, with experience in diagnosing and resolving complex technical issues efficiently.
  • Military training and service in technical fields related to electronics and systems maintenance.
  • Experience with CAM/EV practices and project management methodologies/tools, with demonstrated ability to lead projects from initiation through completion while managing resources effectively.
  • Familiarity with export/import regulations and logistics processes.
Primary Level Salary Range: $97,500.00 - $146,300.00The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.

Northrop Grumman