Account Manager - 360care

• Serve as Sales representative in the defined area.
• Must have Health Insurance license within 60 days of employment.
• Travel 85% of the time.
• No direct reports.
• Partner with the sales team to introduce and promote the Citizen Insurance product to nursing homes.
• Help identify potential leads and opportunities for product adoption in target facilities.
• Educate nursing home staff (e.g., administrators, care managers) on the features and benefits of the Citizen Insurance product.
• Conduct informational presentations or training sessions to ensure the staff understands how the product works.
• Plan and execute "enrollment days," where nursing home residents and staff are assisted in signing up for the Citizen Insurance product.
• Oversee the logistical details of enrollment events, ensuring smooth operations, clear communication, and timely completion.
• Build and maintain strong relationships with nursing home administrators and staff to ensure continued satisfaction and support for the product.
• Provide ongoing support, address concerns, and ensure that nursing homes are properly utilizing the Citizen Insurance product.
• Monitor progress and results of product rollouts, including enrollment numbers and feedback from nursing homes.
• Provide regular updates and performance reports to internal stakeholders (e.g., sales managers, product teams).
• Ensure that all enrollments comply with applicable regulatory requirements and that all necessary documentation is properly completed.
• Maintain accurate records of all interactions with nursing homes and clients.
• Be available to resolve any issues or questions from nursing homes regarding the Citizen Insurance product, enrollment process, or related systems.
• Maintain professional relationships with existing customers within designated region.
• Provide accurate and timely reporting.
• Assist clients with completion of enrollment forms as needed.
• Ensure client satisfaction is met and maintained.
• Conduct business in a professional, ethical and honest manner at all times.
• Understand and maintain awareness of customer needs, qualifications and requirements.
• Route customers to the appropriate departments for further development and resolution.
• Educate family members and guardians on the benefits available to those residing at the facilities we service.
• Responsible for handling customer inquiries promptly and effectively in a fast-paced, team-oriented environment.
• Maintains and improves quality results by following standards, recommending improved policies and procedures.
• Maintain job knowledge by studying pertinent laws and differing state requirements, participating in routine educational requirements by law.
• Maintains equipment and systems by troubleshooting, reporting and tracking problems.
• Completes pre-calls to responsible parties for nursing home residents to inform them of the benefit programs.
• Follow up to make sure prospects have received materials sent to them.
• Maintains strong knowledge of company services provided to customer.
• Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
• Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times.
• To work remotely, it is expected you will have a reliable, nonpublic high-speed internet connection with sufficient bandwidth to participate in all work-related activities. Any interruptions in service should be immediately reported to your manager.
• Reacts positively to change and performs other duties as assigned.

• Bachelors Degree or equivalent work experience in related field preferred; High school diploma or equivalent required.
• 3 years of healthcare sales experience.
• Proven inside sales experience with established track record of over-achieving quotas.
• Must have Health Insurance License within 60 days of employment.
• Strong phone presence and experience making multiple calls per day.
• Excellent communication (verbal, written, and listening), presentation and computer skills.
• Sensitive to deadlines and completed reporting in a timely manner.
• Must be goal oriented and have a passion to help others.
• Must be self-motivated and able to problem solve, multi-task.
• High attention to detail and strong customer service skills.
• Strong computer skills required.
• Familiar with Salesforce or similar CRM.
• Must have own transportation, good driving record and auto insurance.
• Ability to work independently and with other team members.
• Excellent interpersonal, oral, and written communication skills.
• Must be detail oriented and self-motivated.
• Excellent customer service skills.
• Anticipate needs in a proactive manner to increase satisfaction.
• Take ownership of job responsibilities by initiating prompt and appropriate follow up and/or action to problems.

360care