Sales Account Executive – International Logistics
Laufer Group International
- Kent, WA
- $80,000-95,000 per year
- Permanent
- Full-time
- Retain customer volume, sales and profitability through proactive stewardship of the firm’s relationships with assigned customers.
- Penetrate and expand relationships and revenue potential with assigned accounts by:
- Selling new or additional products or services to current buyers; and/or
- Finding additional buyers and stakeholders within the existing customer location; and/or
- Selling additional customer locations.
- Sell and support the full suite of the firm’s product and service offerings.
- Develop and manage robust pipeline of new opportunities to help increase Laufer’s market share in the territory.
- Support and actively participate in all aspects of the sales process, and calling upon others to assist in solution development and proposal delivery, as needed, or as directed by management.
- Direct joint customer planning efforts in assigned accounts.
- Proactively manage customer satisfaction and service delivery by anticipating potential service problems, monitoring satisfaction, and recommending process and delivery improvements.
- Assist other sales team members, when directed, with customers outside the assigned account base when required.
- Support and manage assigned customer transition from the Business Development Group during customer implementation.
- Design, manage, and deliver Quarterly Business Reviews, in collaboration with other internal stakeholders, to assigned customers.
- Insure all assigned customer’s pricing, RFP responses, and bids are completed and delivered accurately and timely.
- Support SOP creation, management, updating and adherence for assigned customers.
- Travel when necessary within region to branch offices, customer field offices, and assigned customers to help accomplish assigned customer objectives.
- Achieves assigned sales and revenue budgets.
- Meets assigned expectations for profitability.
- Achieves customer retention and growth targets.
- Maintains high customer satisfaction ratings that meet company standards.
- Completes required training and development objectives within the assigned time frame.
- Reports to the local Branch Manager
- Enlists the support of sales specialists, implementation resources, service resources, and other sales and management resources as needed
- Works closely with the Customer Service Team members to ensure customer satisfaction and problem resolution
- This position has no direct reports
- Minimum 3 years of freight forwarding sales experience
- Medical, Dental, and Vision Benefits with company cost-sharing
- Health Savings Account medical benefit option with a company contribution to the health savings account
- No cost Medical Bridge Program to assist with costs that may be attributable to the plan deductible
- Medical and Dependent Care Flexible Spending Accounts
- No cost Short-term disability, Long-term disability, Life, and AD&D insurance
- 401(k) Retirement Plan with a generous company match
- Paid Time Off (over 4 weeks of PTO by year 5 with Laufer)
- No cost Employee Assistance Plan to assist with emotional well-being, family and relationships, legal and financial matters, and more
- Employee Recognition Program
- Giveback Program – each employee is given $500/year to donate to a charity (Laufer has donated over $1 million!!!)
- Commuter Benefits for employees traveling to and from the NYC office