Service Manager - Automotive
GPAC
- San Francisco, CA
- $70,000-130,000 per year
- Permanent
- Full-time
- Lead and manage the service department, including service advisors, technicians, and support staff, to achieve departmental goals and objectives.
- Develop and implement strategies to optimize service department performance, maximize revenue, and enhance customer satisfaction.
- Monitor and analyze key performance indicators (KPIs) such as service volume, productivity, efficiency, and profitability, taking proactive measures to address areas of improvement.
- Foster a positive and customer-focused culture within the service department, emphasizing teamwork, professionalism, and continuous improvement.
- Ensure compliance with dealership policies, procedures, and industry regulations, maintaining high standards of safety, quality, and customer service.
- Oversee scheduling and allocation of service appointments, ensuring efficient use of resources and timely completion of customer requests.
- Handle customer inquiries, complaints, and escalations in a professional and timely manner, striving to resolve issues and exceed customer expectations.
- Conduct regular performance reviews, training sessions, and coaching sessions to support the professional development and growth of service department personnel.
- Bachelor's degree in Business Administration, Automotive Management, or related field preferred.
- Minimum of 3 years of experience in automotive service management or related leadership role, with a proven track record of success in driving operational excellence and achieving business objectives.
- Strong understanding of automotive service operations, including service processes, repair procedures, and dealership systems.
- Excellent leadership and interpersonal skills, with the ability to motivate and inspire team members to deliver exceptional performance and customer service.
- Proficiency in using dealership management software (DMS), CRM systems, and other technology tools to manage service operations and analyze performance data.
- Sound decision-making and problem-solving abilities, with a customer-focused mindset and a commitment to exceeding customer expectations.
- Knowledge of industry regulations, safety standards, and best practices in automotive service and repair.
- Valid driver's license and clean driving record required.
- Competitive salary based on experience and qualifications.
- Comprehensive benefits package including health, dental, and vision insurance.
- Retirement savings plan with employer matching contributions.
- Paid time off, holidays, and opportunities for professional development.
- Employee discounts on automotive services and products.
- Collaborative and supportive work environment with opportunities for career advancement.
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