Field Service Representative - Controls (Dedicated)

• Building Strong Relationships – With the other members of the Build Team, CAPEX PM, and customers
• Deepening Product Knowledge – Understanding the customer’s product and assembly process
• Enhancing Technical Skills – Learning critical processes & new technologies
• Operational Proficiency – Gaining hands-on experience with PLC, HMI, and Servo systems, fault messaging, and machine diagnostics
• Collaborative Problem-Solving – Working closely with the assembly team lead to troubleshoot and refine integration
• Service Strategy Involvement – Engaging in integration, Pre-FAT, FAT, installation, & SAT

• Formal and informal training as required
• Transfer of knowledge to the customer
• Primary liaison to the customer
• Role will be embedded at the Customer’s facility for the duration of the embedded resource contract
• Facilitate warranty/non-warranty claims with the customer centric team.

• Responsible for driving operational and performance metrics and key performance indicators (KPI’s) of the equipment
• Troubleshoot controls equipment at the customer’s facility and make the necessary adjustments to bring equipment up to running status to achieve production requirements
• Operate system to demonstrate equipment operation and to analyze malfunctions.
• Record changes to software and electrical schematics following our red line process.
• Provide information for machine technical documentation.
• Supervise workers in testing, tuning and adjusting equipment to obtain optimum performance.
• Advise management regarding customer satisfaction and product performance and make suggestions for product improvements bi-weekly via status reporting.
• Work with suppliers to resolve technical issues at customers’ sites.
• Make recommendations for software changes only on items that require changes.
• Follow all customers’ safety regulations while at their facility.
• Maintain service reports and bulletins as required and submit them to the appropriate departments.
• Responsible to meet or exceed customer expectations in an efficient manner.
• Be able to make accurate equipment audits and reports.
• Consult with engineering personnel at ATS to resolve unusual problems in system operation and maintenance.
• Actively work with Sales Account Manager and Key Account Service Leader (KASL) on account management and opportunity development.
• Maintain International Standardization Organization (ISO) standards.
• Work on site at customer’s facility daily and be required to provide weekly time and site report details. Weekend work may be required on an as-needed basis.
• Reside near the customer site for quick responsiveness.
• Coordinate any additional PTO during contract duration with Project Management to ensure at least one embedded resource is available every weekday.
• Work within the employee handbook requirements of embedded resources within the embedded contract.
• Comply with all ATS Company policies.
• Other duties as assigned.

• Greater than three (3) years of experience within a control and automation environment.
• Current experience with Rockwell, Siemens PLC programming languages, architecture, and networks for design, debug and troubleshooting. Other platforms a plus.
• Experience with large scale, highly complex industrial control systems with preference Life Science type systems
• Servo experience is required (camming servo experience preferred).
• ABB/Fanuc robot experience would be of value.
• Experience in Vision, sensing and peripheral systems.
• Network experience using Ethernet/IP, Profinet, and other industrial control/IT networks.
• Experienced in applying complex knowledge of fundamental concepts, practices, and procedure within the area of specialization.
• Self-motivated, proactive, and willing to take on new challenges and tasks.
• Competent user of Microsoft 365 applications (Outlook, SharePoint, Word, Excel, and PowerPoint)
• Experience using Salesforce would be an advantage.
• Strong communication skills, ability to build and maintain relationships, Customer-Centric.
• Requires excellent interpersonal and commercial skills
• Strong command of the English language with the ability to communicate effectively, both orally and in writing.
• Experience in establishing a good working relationship with all customers, dealing with customers to resolve problems, and delivering an exceptional customer experience.
• The ability to read drawings, reference manuals and assembly systems instruction guides is essential.
• Dependable with a great work ethic and attendance.
• Able to work independently in a fast-paced environment with no supervision.
• Driving license in good standing is essential.
• Required to be able to travel to the US, Canada and Europe
• Required to locate for the period of the system build (at any of our ATS manufacturing sites)

ATS Automation