Bilingual Healthcare Enrollment Specialist (Remote)
Vesta
- Atlanta, GA
- $50,000 per year
- Permanent
- Full-time
- Serve as an internal expert on the member and caregiver onboarding experience, owning program outreach, education, and remote onboarding from start to finish
- Manage a call list to effectively educate target members and their care teams on the benefits of the Vesta Healthcare program
- Coordinate with members, caregivers, and family to ensure program consent and acceptance
- Collaborate with the Vesta Healthcare Clinical Team in scheduling of virtual visits to onboard new members and their caregivers to the program
- Partner with Program Engagement Coordinators and Operations Assistants in successfully transitioning newly onboarded members to the ongoing program experience
- Distill and share learnings from outreach and onboarding conversations with Client Success, Business Operations, and Product teams to facilitate continuous improvement on both program positioning and mobile/tablet application adoption
- Successfully manage responsibilities with consistent performance on call volume, acceptance, and conversion, targets
- Track all activities through compliance with engagement milestones
- Function within the timeframes of a fast-paced startup in the healthcare environment
- Performs other duties as required or assigned
- Fluency in English and Spanish/Mandarin/Cantonese/Russian (required)
- 2-3 years of inside sales, call center, sales/business development, telephonic outreach, recruiting, or other similar experience (required)
- Comfortable being on the phone throughout the day (required)
- 1-3 years experience working in customer service (preferred)
- A Bachelor's degree or equivalent work experience (preferred)
- The ability to understand and articulate the benefits of our program
- The ability to exercise judgment independently and voice noticeable issues or trends
- Strong verbal and written communication skills; is able to communicate professionally with patients and customers
- Strong problem solving skills; able to identify problems and escalate when appropriate
- Excellent organizational skills and ability to multitask
- Passion about healthcare and affecting change in the current healthcare environment
- A strong proficiency in computer software navigation
- Ability to perform duties as assigned or requested
- Comfort in a dynamic and always evolving startup environment
- Competitive health, dental, and vision insurance with a choice of many different plans/costs partially subsidized by us
- paid vacation
- sick/personal days
- 12 paid holidays
- one time reimbursement to set up your home office
- monthly reimbursement for internet or other home office expenses
- monthly gym reimbursement to be used for gyms, online classes, etc
- Basic Life & AD&D, Short-term and Long-term Disability Benefits paid fully by us
- Voluntary benefits such as Pet, Home and Auto, Legal Insurance plus more
- Pre-tax Flex Spending/Dependent Care/Transit accounts
- 401k plus match
If you are ever contacted by e-mail from any domain other than , please do not respond, as there is a likelihood it could be a scam as it is not a legitimate Vesta email. You might see things from a similar domain address, but with a slight misspelling, for example. We have no responsibility for any communication that does not come from the domain, and we strongly advise that you not provide information or respond if not from the legitimate Vesta domain. If you have any concerns that outreach might not be legitimate, please reach out to hr@vestahealthcare.com for confirmation.