Engineering Supervisor - 1st Shift - NAIC2
World Wide Technology
- Saint Louis, MO
- Permanent
- Full-time
- Identify and deploy the technical skill sets, resource levels and systems to deliver projects, including the engagement of external resources as required
- Perform resource capacity planning for the pipeline of engineering engagements
- Coach and mentor engineering staff on best practices and ensure staff is qualified and adequately trained.
- Serve as the engineering escalation path for Program Management, PS, and Sales support teams
- Facilitate a fair and effective hiring process as required
- Evaluate processes and recommend changes to drive higher quality and greater efficiency & resource capacity and utilization
- Help meet forecast demands through effective scheduling and assignment of employees.
- Ensure achievement of Customer requirements through effective solution execution
- Ensure that team members follow defined manufacturing procedures and comply with quality requirements
- Provide input to drive business decisions around headcount, expenses, and overtime in order to perform appropriate cost scaling.
- Complete performance evaluations and employee assessments to include individual development plans, short term goals and long-term goals.
- Conforms with quality control audits and coordinates corrective actions as needed.
- Exercises sound judgment ensuring that SLA's and KPI targets are worked towards and met by monitoring daily, weekly and monthly departmental goals
- Research customer impacting issues at a level to be able to provide root cause and corrective action.
- Work positively with support functions to fully define the processes/procedures/controls relevant to team activities.
- Provide support and input to continuous improvement activities within the team
- Effectively collaborates with cross functional teams to escalate issue resolution, share service status, and other instances as required by the business and daily goals.
- Liaise and communicate with other departments and ensure an effective interface is maintained
- Engaged fully with enabling policy, process, Standards and Governance
- A Bachelor's degree in Information Technology or a related field is preferred.
- A combination of education, training and experience may be considered in lieu of a degree.
- A minimum of 3 years' progressive experience in a related field is required.
- Experience with planning, designing, and executing network hardware and software infrastructure
- Understanding infrastructure configurations according to vendor and industry best practices and standards
- Familiarity with Local and Wide Area Networks and Data Communications
- Understanding of server platforms
- Familiarity with network design fundamentals, and initial setup and configuration tasks associated with common OEMs such as Cisco, Juniper, etc. is desired
- 2 years of hands-on experience configuring and troubleshooting issues on a Cisco network preferred.
- Resolves issues by diagnosing problems, determining possible resolutions and implementing effective solutions.
- Demonstrates the discipline of planning, organizing and managing resources and activities to achieve specified outcomes within a clearly defined timeframe and standards.
- Identifies documentation needs and develops technical reference documentation in accordance with standards and styles.
- Communicates with clarity and precision, presenting complex information in a concise format that is audience appropriate.
- Serves in a "player coach" role by managing, reviewing and conducting the day-to-day work in a specific technical domain area; applies domain knowledge to develop solutions to problems.
- Leverages technical knowledge of products to meet customer needs and understands market segments as well as market data trends.
- Demonstrates a concern for accuracy and thoroughness so that sufficiently detailed information is logged correctly.
- This position manages people
- Works with minimal direction toward predetermined long-range goals. Acts independently to determine methods and procedures on new or special assignments. Determines and pursues courses of action essential in obtaining desired results. Takes calculated risks.
- Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness Program
- Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
- Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
- Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program