JOB DESCRIPTIONPosition: Front Desk Team MemberReports to: Operations ManagerEmployee Type: Full Time/Part TimeJob Summary:This position will be responsible for the day-to-day operations of the Front Desk including, the processing of guest check ins, member retention and maintaining quality customer service.Duties and Responsibilities:● Executes procedures as outlined by front desk manual● Answer phones, take messages and transfer calls● Knowledgeable of Clubs amenities and surroundings● Communicates kindly and sincerely using members name● Attends all staff and club meetings and events● Establish and maintain professional relationships with members and staff● Ensures front desk is clean, maintained and organized at all times● Ability to respond quickly and appropriately to emergency situations● Comfortable serving alcohol● Willingness to learn bartending skills, if not already knowledgeableExpectations:● Present a professional demeanor at all times when representing the Genesis Health Clubs● Provide input in developing strategies to support club goals and objectives● Ability to respond to common inquiries or complaints from membersJob Requirements:● Available to work weekends and evenings and holidays● Ability to work well with others● Experience in cash handling and credit cards● Customer service abilitiesPhysical Requirements:● Ability to stand for long periods of time● Ability to lift up to 35 pounds● Ability to communicate with guests and other associates, including reading, writing and speaking.
