Finance Cash and Collections Specialist

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  • Grand Rapids, MI
  • Permanent
  • Full-time
  • 1 month ago
Finance Cash and Collections Specialistthis position is essential in ensuring accurate application of payments to customer accounts establishing new customers via research, reference checking, and financial evaluation; maintaining/entering customers in ERP and CRM platforms; recommending credit limits and communicating such to the affected functions and Manager Financial Reporting. In addition, this position is responsible for the overall collection and of delinquent customer accounts and resolving disputed payments/deductions.Principal Accountabilities:
  • Contacts customers with past due amounts in order to obtain payment and/or gather information on disputes.
  • Researches and resolves disputes with assistance from responsible person/area.
  • Keeps collection records in company CRM.
  • Discusses payment option of high-risk customers with Manager of Finance and Reporting
  • Completes credit investigation of potential new customers and recommends appropriate credit limits. Set up new customer accounts after analysis.
  • Determines, reviews, and resolves credit hold situations for assigned customers.
  • Semi-annually reviews credit limits with Manager of Finance and Reporting and updates as deemed necessary.
  • Applies cash daily to assigned accounts.
  • Balances daily cash applied.
  • Recommends to Manager of Finance and Reporting accounts requiring collection agency assistance.
  • Reviews and sends out monthly statements to non-affiliates.
  • Contacts customers for collection of unauthorized disallowed pricing deductions.
  • Ensures sales tax exception certificates are on file for all customers and updates certificates every other year.
  • Performs other projects as deemed necessary by the Manager of Finance and Reporting.
  • Alerts Manager of Finance and Reporting to potential internal control deficiencies.
Hiring Requirements:
  • Associates degree in accounting with 3 years of collection experience or 5 years collection experience.
  • Cash applications experience of 3 years in an ERP system.
  • Proficiency in Excel and Word required, a knowledge of Contact Management Software required.
  • Mainframe data entry required; SAP desired.
  • Excellent oral and written communication skills required.

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