Finance Cash and Collections Specialist
tesa tape
- Grand Rapids, MI
- Permanent
- Full-time
- Contacts customers with past due amounts in order to obtain payment and/or gather information on disputes.
- Researches and resolves disputes with assistance from responsible person/area.
- Keeps collection records in company CRM.
- Discusses payment option of high-risk customers with Manager of Finance and Reporting
- Completes credit investigation of potential new customers and recommends appropriate credit limits. Set up new customer accounts after analysis.
- Determines, reviews, and resolves credit hold situations for assigned customers.
- Semi-annually reviews credit limits with Manager of Finance and Reporting and updates as deemed necessary.
- Applies cash daily to assigned accounts.
- Balances daily cash applied.
- Recommends to Manager of Finance and Reporting accounts requiring collection agency assistance.
- Reviews and sends out monthly statements to non-affiliates.
- Contacts customers for collection of unauthorized disallowed pricing deductions.
- Ensures sales tax exception certificates are on file for all customers and updates certificates every other year.
- Performs other projects as deemed necessary by the Manager of Finance and Reporting.
- Alerts Manager of Finance and Reporting to potential internal control deficiencies.
- Associates degree in accounting with 3 years of collection experience or 5 years collection experience.
- Cash applications experience of 3 years in an ERP system.
- Proficiency in Excel and Word required, a knowledge of Contact Management Software required.
- Mainframe data entry required; SAP desired.
- Excellent oral and written communication skills required.