Respond to and resolve support requests related to Microsoft Intune, including device enrollment, policy deployment, and compliance issues.Work closely with campus technicians to ensure smooth integration of university resources to the Microsoft Intune environment.Assist faculty, staff, campus technicians and students with onboarding and usage of Microsoft 365 tools such as OneDrive, Teams, Outlook, and SharePoint.Provide training and documentation in Microsoft 365 to promote adoption and best practices across campus.Manage and configure policies and settings in Intune.Communicate technical issues between departments and ITS, ensuring timely problem resolution and consistent communication.Maintain an accurate record and proper documentation of configurations and changes made.Recommends system improvements, updates in documentation, and training enhancements based on user feedback and technical assessments.Other duties as assigned
