Patient Access Specialist
- Boulder, CO
- $16.00-27.69 per hour
- Permanent
- Full-time
- Interview patients to obtain demographic, billing, and insurance information and complete all registration steps
- Locate and process provider requisitions
- Determine insurance eligibility
- Determine patient payment and collect payment on insured and self-pay accounts
- Obtain signatures for necessary paperwork including, but not limited to, financial agreements and medical release, etc
- Demonstrate thorough knowledge of EMTALA regulations
- Problem solves account registration issues when working reports and/or patient concerns
- Prioritize work according to departmental need
- Maintain proficiency on all necessary software modules
- Exercise good judgment in referring complex situations to the appropriate leadership team member
- Respond to patient questions, concerns and feedback, referring them to appropriate lead or supervisor
- Responsible for meeting all competencies as listed on the Competency Based Orientation and regularly scheduled competency checkoffs
- Employees are expected to comply with all regulatory requirements, including Joint Commission Standards
- Is familiar with organization, department, and job specific Environment of Care areas, including Life Safety, Utilities Management, Hazardous Materials communications, Emergency Preparedness, Infection Control, and Medial Equipment failure
- Must adhere to Universal Precautions which includes a) The use of protective barriers as appropriate; *gloves *masks *gowns *pocket masks *safety glasses, b) Handling and disposing of infectious waste appropriately, c) Hand washing as appropriate
- Keep up to date with all hospital policies and procedures
- Assist with coverage of open shifts when needed
- Attend staff meetings and all mandatory meetings as required
- Complete required hospital-wide trainings as required
- Report all supply needs, work related problems, or injuries to leadership
- Read and return all e-mail, phone calls
- Responsible for time keeping, clocking in and out according to established guidelines, as well as, reporting absences, leaves, and tardiness according to policy
- Ensure that all supplies and forms are stocked in the area
- Assists with other duties as requested
- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
- More information can be downloaded at:
- High School Diploma/GED (or higher)
- 1+ years of customer service experience
- Ability to work the following schedule - Monday - Friday - 7 AM - 5:30 PM
- Experience with Microsoft Office products
- Experience in Customer Service Role
- Experience with Medical Records
- Experience in a Hospital Patient Registration Department, Physician office or any medical setting
- Experience in insurance reimbursement and financial verification
- Experience in requesting and processing financial payments
- Working knowledge of medical terminology
- Understanding of insurance policies and procedures
- Ability to perform basic mathematics for financial payments
- Strong interpersonal, communication and customer service skills