Home Health Scheduler - Full Time - Days

• Schedules Home Health visit requests after the approval of clinical managers.
• Handles scheduling and staffing for Home Health services, including holidays and weekends. Keeps supervisor and HH staff updated on all scheduling changes.
• Responsible for keeping schedules accurate and up to date. Communicates schedule changes and updates with clinicians. Communicates with patients regarding the schedule for HH services.
• Creates necessary reports to support daily HH scheduling process.
• Participates in a rotation of coordinators who cover weekends and holidays along with a clinical supervisor.
• Maintains a "refuse/cancel" log and communicates appropriately.
• Triages problems and concerns reported to HH office.
• Tracks HHA Care Plans, forwarding outdated care plans for revision to Case Managers for updates.
• Performs HH staff verification process to verify completeness and accuracy of activity and scheduling records.
• Participates in agency meetings and the quality improvement and utilization review activities of the organization.
• Follows all state, system and agency policies and regulations, ensuring all activities are in compliance.
• Performs HH staff verification process to verify completeness and accuracy of activity and scheduling records.
• Participates in agency meetings and the quality improvement and utilization review activities of the organization.
• Follows all state, system and agency policies and regulations, ensuring all activities are in compliance.
• Performs related duties as assigned.

• Requires a High School diploma or GED.
• 3 to 5 years of medical office and customer service experience required.
• Advanced knowledge of medical terminology.
• Excellent time management and organizational skills.
• Excellent interpersonal, verbal and written communication skills.
• Proficient with MS Office and able to learn new software.
• Accurate data entry skills and able to generate reports.

Mohawk Valley Health System