Regional Director of Operations

• Supports regional operations for several assisted living, memory care, independent living communities.
• Develop and lead an impactful team of regionally focused sales/marketing, operations and clinical support
• professionals focused on supporting community leadership and optimized sales, services and financial performance.
• Responsible for assisting communities in their overall budgeting and financial performance.
• Recruits, evaluates and mentors new facility Executive Directors and ED's in training (EDIT's).
• Executive Directors are officially hired by and report to the community's Governing Board, as required by healthcare
• regulations. In practice, though, you'll serve as their day-to-day supervisor and mentor, providing guidance, support, and accountability.
• Assists with community marketing efforts by developing and maintaining community relationships.
• Responsible for supporting contract negotiations that impact the region as a whole.
• Actively participates in supporting the acquisition process for new facilities within your designated region.
• Responsible for knowing the region's survey windows and being present and available to support during the survey.
• Visits region's communities regularly and helps ensure their employees are treated as their most valued asset.
• Acts as a role model for PACS's Mission, Vision and Values.
• Serves as local Executive Director, from time to time, as needed.
• Schedules and conduct monthly operations meetings with the communities supported.
• Works with supported communities and Executive Directors to set goals, track KPIs and maintain accountability.
• Develop relationships with PACS support team (HR, Therapy, Sales/Marketing, Clinical, Finance, Accounting, etc.) to
• assist the communities and region in meeting/exceeding their respective goals.
• Assists in community conflict intervention and resolution for customers, families, employees and affected parties.
• Responsible for generally keeping abreast of HR issues and risk management situations region wide.
• Assists PACS support team in serving region's communities - know QA measures and help hold the team accountable.
• Responsible for supporting region's communities in their efforts to maintain and improve residents and families' satisfaction and well-being.
• Keeps abreast of collections and A/R within the region.
• Monitors turnover and seeks to identify trends to help improve community operations.
• Maintains strong working knowledge of federal and state regulations applicable to community operations.
• Requires excellent attention to detail as well as excellent analytical and organizational skills.

• This position may be responsible for supporting and managing several levels of employees either directly or indirectly.
• Responsibilities may include, but not limited to, hiring, training, budgeting, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems and terminations.

• Bachelor's degree from a four-year college or university.
• Master's degree in health care administration or MBA preferred.
• Seven (7) years of experience in a senior care/healthcare community with proven leadership and organizational skills.
• State required license/certification for operating an Assisted Living/Memory Care center is desired.
• Four (4) years in a multi-facility role preferred.

• Health Coverage: Enjoy medical, dental, and vision plans to keep you and your family healthy.
• PTO and Vacation: Benefit from generous paid time off and holidays to relax and recharge.
• Financial Wellness: Take advantage of Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) to manage your healthcare expenses effectively.
• Retirement Planning: Secure your future with our 401(k) plan, complete with company contributions to help you build your retirement savings.
• Support When You Need It: Our Employee Assistance Plan (EAP) provides confidential support for personal and professional challenges.

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