Field Support Engineer
- Durham, NC
- Permanent
- Full-time
Employer:Category: Other
Job Type: Full Time
Salary and Benefits: 29.0 - 35.0Location
State: North Carolina - NC
City: Durham
Map:North Carolina , Durham ( )Description
- Relocation: Assistance available for the right candidate
- Travel: Home most nights, but must be open to occasional overnight travel
- Perks Provided: Company cell phone, laptop, gas card, and vehicle (personal use allowed) + 1 free lunch per day while working; all travel expenses covered in full
- Pay: $29-$35+ per hour + 10-15% OT (higher pay possible depending on experience & location)
- Benefits: Full comprehensive package including health, dental, vision insurance; 401(k) with match; 21 days PTO + 9 paid holidays
The Field Support Engineer provides in-depth technical and customer support for pharmacy automation products. This role requires regional travel to deliver world-class service and technical expertise to pharmacies in multiple environments.Responsibilities:
- Deliver customer service and problem resolution at new and existing client sites
- Build positive customer relationships by addressing complaints/inquiries professionally
- Train customers on operation and daily maintenance of automation products
- Respond to break/fix service requests within SLA requirements
- Collaborate with service team members regionally and nationally to resolve complex issues
- Occasionally assist with installation of new automation systems
- Document issues and resolution actions in Salesforce Field Service Lightning
- Participate in periodic travel outside of the region, overnight stays, weekend/holiday coverage, and occasional overtime
- Strong technical skillset (electronics, electrical, mechanical) - prior Military experience highly valued
- Mechanically inclined with familiarity in tools such as multi-meters
- Valid driver's license with clean driving record (past 3 years)