Information and Assistance Specialist - ADRC
Ozaukee County
- Port Washington, WI
- Permanent
- Part-time
- Provides accurate and friendly customer service responses to requests for information about a variety of topics and for access to long-term care resources.
- Provides information and assistance, assessment, and long-term care options counseling services for elders and adults with physical or developmental/intellectual disabilities and youths transitioning from school/youth programs to adult services in Ozaukee County.
- Provides follow-up as needed to determine outcomes and provides additional assistance in locating resources and arranging services.
- Locates and assists with urgent services and short-term case management by coordinating necessary supports and services.
- Provides client advocacy on behalf of individuals and groups when needed services are not being adequately provided by an organization within the service delivery system.
- Provides information about publicly funded long-term care and assists consumers throughout the eligibility determination and enrollment process.
- Administers the Long-Term Care Functional Screen to determine functional eligibility.
- Collects preliminary financial data (including medical and remedial expenses) and refers to the Economic Support Unit for financial eligibility determination.
- Completes and maintains appropriate and timely documentation in consumer records and client tracking database systems in accordance with ADRC policies and State requirements.
- Completes and maintains required agency documentation including 100% Time Reporting.
- Attends and participates in staff development programs, including in-service training, staff meetings, and professional seminars including certification requirements in Information and Referral through Alliance of Information and Referral Services (AIRS) and Adult Long-Term Care Functional Screen Certification.
- Provides phone coverage, answers email service inquiries, and meets with walk in customers to handle client intakes and/or urgent needs.
- Provides assistance for clients relocating from nursing home to community.
- Provides data and input regarding State mandated quality assurance projects.
- Complies with applicable federal and state laws, administrative rules, established agency procedures and accepted professional standards.
- Participates in Aging and Disability Resource Center staff meetings, multidisciplinary team meetings and Department of Human Services staff meetings.
- Has a “Duty to Report” during a community emergency/disaster according to the Aging and Disability Resource Center Emergency Preparedness Plan.
- Maintains current information on a wide variety of topics related to aging, physical disabilities, developmental disabilities, chronic illness, and long-term care.
- Conducts educational and informational presentations and outreach activities for older adults, their families, caregivers, and the general public on programs, services, resources, and care giving issues.
- Contributes articles or materials for the development of the ADRC’s quarterly newsletter.
- Participates in the ADRC, Human Services and/or community committees as needed.
- Bachelor’s degree in social work, Nursing, Psychology, Counseling or Related Field. Master’s degree in social work, Nursing, Psychology, Counseling or Related Field preferred.
- Three to five years of case management in a social work, psychology, counseling or related field with experience in coordinating services for special populations (elderly, adults with developmental disabilities, adults with severe physical disabilities, and cognitively, physically, and emotionally disabled children transitioning from the school system to the adult services system)
- Two years of experience working with publicly funded long-term care programs.
Certified Information and Referral Specialist with specialty in Aging and Disability from the National Alliance of Information and Referral Systems. * Within three months after hire, obtain certification from the State of Wisconsin as a Certified Adult Functional Screener.
- Successfully complete and pass every other year the State of Wisconsin’s Continuing Skills Test and must remain certified as an Adult Functional Screener
- After hire, successfully complete training modules and obtain Options Counseling Certification.
- Successfully complete training for the following: Memory Screens: Animal Naming Test and Mini-Cog Memory Screen; Motivational Interviewing; Ethics and Boundaries; Dementia; Time and Task Reporting; Ongoing ADRC Specialists Skills training.
- Complete DHS training including, but not limited to: Trauma Informed Care; HIPPA; Equity/Diversity training, MANDT; Active Shooter/Safety.
- Strategic thinking skills along with excellent oral, written, and computer skills.
- Excellent interviewing skills and customer relations.
- Good knowledge of procedures and practices relating to both private and public benefits and services available to the elderly, physically disabled, and developmentally disabled populations.
- Good understanding of the aspects of aging – physical, social, psychological, spiritual, etc.
- Ability to work constructively as a team member.
- May experience frequent periods of standing or walking.