Retail Assistant Manager
Against All Odds
- Holyoke, MA
- $17.00-18.00 per hour
- Permanent
- Full-time
- Ensures each customer receives the highest level of customer service
- Notifies the Store Manager of hiring needs/floor coverage shortage
- Assist Store Manager in finding new employees
- Understands and communicates Company discount policy
- Assists Store Manager in controlling payroll budget
- Schedules staff efficiently
- Assists Store Manager with staff scheduling
- Understands progressive discipline procedures
- Follows corrective action process fairly and follows company policies and procedures and documents corrective action issues in appropriate form
- Stays constantly aware of loss prevention
- Shares ideas received from staff and customers with the Store Manager
- Understands the details of upcoming promotions
- Makes deposits correctly and ensures paperwork is accurate
- Know correct opening and closing procedures
- Knows correct procedure for reconciling cash drawer with register tape
- Follows correct procedures for issuing refunds
- Documents petty cash, safe money
- Ensures accuracy regarding merchandise that is received and shipped
- Conducts regular spot checks on store inventory
- Ensures that displays are clean and current
- Ensures selling floor is maintained, organized, and set to company guidelines
- Manage the daily activity of the sales floor, backroom, and cash register area according to company policy
- Strong managerial skills
- Strong selling and communication skills
- Excellent product knowledge
- Strong knowledge of company history, corporate structure, and target market
- Knowledge of the competition and their prices
- Strong knowledge of POS systems
- Ability to work varied days/hours
- Ability to climb ladders
- Ability to occasionally push, pull and lift more than 25 lbs.
- High school or equivalent
- One or more years of Store management experience in a retail environment