Resident Services Coordinator

• Engages in community activities and effectively represents the community and BLT’s local interests by fostering productive community relationships with our residents
• Promptly answers phone calls, requests, and concerns, while responding to all resident inquiries in a professional and timely manner
• Assists residents with move-in and move-out procedures
• Processes work orders for the maintenance department and follows up with residents to ensure satisfaction with the work completed
• Prepares incident reports pertaining specifically to resident issues, in compliance with company policies, procedures, and standards
• Develops, produces, and coordinates resident communications including but not limited to newsletters, surveys, and lease violation notices
• Ensures community and company policies are followed

• Reviews resident feedback with upper management team and ensures appropriate corrective action is taken promptly
• Facilitates professional and friendly atmosphere that exceeds resident expectations

• Must demonstrate commitment to deliver outstanding customer service
• 1+ year experience in property management, or coordinating preferred
• Consistent weekend availability required
• Must be highly visible, approachable and possess a passion for excellence
• Self-motivated, trustworthy, and works with limited supervision
• Ability to set priorities, handle multiple tasks, and meet deadlines
• Strong interpersonal and communication skills
• Proficient in Microsoft Office
• High school diploma or GED, College education preferred

• Competitive Pay with Potential for Bonus
• Medical Insurance
• Dental Insurance
• Vision Plan
• 401k Plan
• Life Insurance
• Paid Vacation
• Paid Sick Leave
• Paid Holidays
• Tuition Reimbursement
• 20% Housing Discount at BLT Properties

Building and Land Technology