Assistant Executive Director

Five Star Senior Living

  • Charlotte, NC
  • Permanent
  • Full-time
  • 22 days ago
Work With PurposeAt Five Star Senior Living, our people are the critical link to those we serve, and it is their vitality, energy, and caring nature that allows us to fulfill our mission of enriching and inspiring the journey of life. In addition to nurturing and advancing the lives of our residents, our team members enjoy meaningful opportunities for personal and professional growth, within a supportive culture centered around advancing their lives, as well.The OpportunityWe are actively seeking to add an Assistant Executive Director (AED) to our team. As the Assistant Executive Director, you will work with the Executive Director (ED) in managing day-to-day functions. The AED will also act as a liaison between the facility and the outside community. You will report directly to the Executive Director and must be familiar with all their duties and be able to fill in, in the event the Executive Director is unable to perform a duty or requirement.What You'll DoCommunication And Planning
  • Provide information about the residence & services when Executive Director is not available.
  • Maintain all marketing materials & distribute to prospective residents, family members, community leaders, and referral sources.
  • Meet and greet all residents and guests and assist them with any requests or suggestions they may have.
  • Under the direction of the Executive Director, responsible for the supervision and quality control for all aspects of operations including marketing, staffing, resident services, budgeting, safety, and building maintenance.
Budgeting and Record Keeping
  • Maintain target census level by implementing marketing plan (weekly referral source visits, weekly marketing tours, monthly community relations' activities, and speaking engagements).
  • Develop and maintain programs to promote positive image and build relationships to ensure favorable community relations.
  • Interpret and promote services to the public and the media.
  • Plan and carry out special duties or projects as assigned.
What You'll BringExperience & Education
  • Bachelor's degree or equivalent experience
  • Professional experience in senior resident services, social work, management, or health care.
  • Excellent interpersonal skills, and exceptional organizational skills
  • Must be able to communicate effectively (written and oral form) in a care setting with residents, families, staff, representatives of community and state agencies
We Got YouWe see and support the whole you. Because investing in you, and all our team members, is the first step in making a difference in the lives of others.
  • Comprehensive Medical/Dental/Vision
  • 401k + Match
  • Competitive PTO
  • Life, Disability & other supplemental benefits
  • Professional Development Funds
  • Wellness Coaching & Personal Support Benefits
  • Recognition & Reward Programs
Is This You?Beyond checking off the boxes, we're looking for someone who shares our deep sense of purpose and passion for advancing the lives of others.
  • Puts People First - You have an authentic connection to our vision of a world in which the quality of life is ageless, and a desire to advance our culture by always respecting and empowering our team members, residents, and families.
  • Customer Focused - You strive to build and strengthen customer loyalty by delivering exceptional hospitality, thoughtful solutions, and innovative customer attraction and retention strategies.
  • Results Oriented - You're forward thinking, seeing the big picture as you lead with empathy and drive to exceed results. You firmly believe that the way in which we achieve results is just as important as what we accomplish together.
  • Drives Operational Excellence - You encourage a mindset of continuous improvement. You respect ideas, collaborate, and empower others to elevate how and what we deliver for our customers and each other.
  • Embraces Change - You're a change driver! A positive communicator who engages all key stakeholders to help them anticipate and embrace what's next, you're always adjusting the target for continuous improvement.
EEOCFive Star prohibits discrimination against any applicant or employee with regard to or on the basis of race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including...Five Star prohibits discrimination against any applicant or employee with regard to or on the basis of race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions), gender, gender identity and expression (including transgender), sexual orientation, mental or physical disability, military status, certain criminal records, genetic information (including characteristics and testing), HIV testing, a personal admission to a facility for the care and treatment of a mentally ill person and taking of parental leave or membership in any other category protected by applicable law. In addition to federal requirements, Five Star complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has communities and/or facilities. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.In addition, Five Star expressly prohibits any form of workplace harassment based on race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions), gender, gender identity and expression (including transgender), sexual orientation, mental or physical disability, military status, certain criminal records, genetic information (including characteristics and testing), HIV testing, a personal admission to a facility for the care and treatment of a mentally ill person and taking of parental leave or membership in any other category protected by applicable law. We will not tolerate harassment of employees in the workplace, or in other settings in which employees may find themselves in connection with their employment. Improper interference with the ability of Five Star's employees to perform their job duties may result in discipline up to and including discharge. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination harassment or retaliation, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any federal, state, or local law is prohibited and will not be tolerated.

Five Star Senior Living