Clinical Patient Access Representative

• Access to health, dental, and vision insurance
• Health Savings Account $500 matching contribution
• Eligible for PTO and Holiday pay
• Company paid life insurance and long-term disability (full-time only)
• Access to voluntary short term disability insurance (full-time only)
• Access to additional life insurance
• Eligible for Accident and Critical Illness Insurance, Hospital Indemnity and Cancer Guardian
• 401K with employer contribution
• Profit sharing
• Employee discounts
• And much more!

• Schedule and coordinate patient appointments via phone following company protocols, procedures and physician schedule templates when applicable.
• Explain insurance and financial policies when scheduling appointments.
• physician schedule templates when applicable.
• Provide excellent customer service to all incoming callers by answering phones promptly and in polite, professional manner
• Accurately document patient concerns
• Explain insurance and financial policies when scheduling appointments.
• Answer telephone, screen calls, take messages, and provide information according to protocol.
• Maintain physician schedules, ensuring that all patients are scheduled properly and appointments are confirmed.
• Answer telephone, screen calls, take messages, and provide information according to protocol.
• Maintain physician schedules, ensuring that all patients are scheduled properly and appointments are confirmed.
• Perform other related duties as assigned.

• High school diploma, GED/HSED, or equivalent.

• 1-2 years of recent medical office experience in a similar capacity is preferred.
• Previous customer service experience is preferred.
• Proficient in basic computer functions.
• Ability to learn new software quickly.
• Must possess excellent customer service, communication and organizational skills.
• Ability to operate standard office equipment.
• Ability to type a minimum of 40 wpm is preferred.
• Must possess attention to detail.
• Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team.
• Ability to respond positively to constructive criticism and direction from supervisors.
• Must demonstrate professional appearance and manner at all times.
• Must display a friendly, cheerful, tactful, and polite demeanor, and must be compassionate and caring in dealing with others.
• Ability to maintain confidentiality of information.

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