Applications Engineer
Allied Universal
- Boston, MA
- Permanent
- Full-time
- Capable of advanced integration between disparate electronic security systems
- LAN & Network configurations experience include wireless communications system.
- Perform system diagnostic and troubleshooting duties to ensure a fully functioning system
- Work with Project Managers, End Users and Technician team to provide assistance in regards to the software systems
- Troubleshoot project issues and engage appropriate resources as needed.
- Escalate significant issues to management team as needed.
- Work with the Project Management team to coordinate project and work schedules to ensure project efficiencies
- Work with Operations Manager to schedule and maintain appropriate licensing and software trainings for professional development
- Take the lead in End User Software training
- Able to respond to and repair high priority hardware and software related system issues.
- Work with Vendor Project Managers, End Users and Technician team to provide assistance in regard to repairing system issues for new installations as well as service items.
- Primary application programmer for all small to medium project or service work (Moves/Adds/Changes).
- Troubleshoot system issues and engage manufacturer, OWNER IS team and other resources as required to resolve service issues.
- Escalate service issues as necessary to Program Manager to ensure issues resolved in a timely manner.
- Perform periodic system diagnostics to analyze performance and ensure systems are in compliance with OWNER uptime and data storage requirements.
- Provide system training for new users/tenants.
- A high school diploma or equivalent required; a BA/BS Degree preferred
- In-depth knowledge of industry-leading security system and equipment providers
- Certification with major enterprise level security/access control systems preferred
- Decision-making and problem-solving ability
- Ability to read and understand advanced technical information and documentation
- Proficient with MS Office Suite (Excel, Outlook, PowerPoint, Project, SharePoint and Word)
- Excellent verbal and written communication skills
- Ability to establish and maintain effective working relationships with both internal and external customers
- Must be detail-oriented and organized
- Strong analytical and problem-solving capabilities
- Strong time management skills
- Self-motivated with the ability to motivate and influence others
- Must be able to manage multiple tasks while meeting strict deadlines
- Possess excellent follow-up skills
- Certifications in the following Software platforms are preferred
- Medical, dental, vision, basic life, AD&D, and disability insurance
- Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements
- Eight paid holidays annually, five sick days, and four personal days
- Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.