Neurology Clinic - Clinic Services Coordinator

• Provide administrative supervision and leadership for all Clinic Services Specialists (CSS) within the Department of Neurology, ensuring high standards of performance and professionalism.
• Design, implement, and maintain provider schedules in Epic, including configuration of time frames, appointment types, exclusions, and capacity limits.
• Manage scheduling of Neurology ambulatory clinic appointments, multidisciplinary clinic visits, and diagnostic testing; oversees incoming referrals and appointment requests.
• Monitor provider schedules to identify and correct errors, and recommend template updates to enhance provider productivity and streamline patient care workflows.
• Perform routine updates to provider schedules, including daily and weekly adjustments as needed.
• Generate and analyze Epic reports to identify provider availability and support backfilling of open slots, including coordination of add-on services.
• Enforce provider time-off request procedures to maintain continuity of care and clinic efficiency.
• Collaborate with faculty, departmental leadership, Health Care Information Systems (HCIS), and the Patient Access Center (PAC) to assess scheduling needs and implement workflow improvements.
• Draft, revise, and finalize scheduling templates and questionnaires in alignment with clinic operations and provider preferences.
• Schedule clinic visits for special cases involving workers’ compensation, foundation requests, HMO insurance, facilitated access appointments, etc.
• Oversee inpatient scheduling for General, Stroke, and EMU/EEG
• Communicate scheduling policies, workflows, and updates clearly and effectively to providers and clinic staff.
• Serve as a liaison between the Neurology Clinic and PAC, ensuring alignment with operational guidelines and service standards.
• Coordinate with Patient Financial Services (PFS) on Pre-Access, financial counseling, and billing-related activities to support patient access and satisfaction.
• Provide strategic recommendations to Neurology leadership on policies and procedures to improve patient care delivery and optimize clinic resource utilization.
• Lead service recovery efforts for patients, implementing processes to enhance satisfaction and developing scripting tools for support staff; train staff on effective use of scripts.
• Hire, train, and manage administrative clinic services personnel; ensure compliance with institutional policies and performance standards.
• Act as a role model and resource for clinic support staff, offering regular feedback, coaching, and monthly one-on-one meetings to support professional development.
• Attend weekly/monthly divisional and clinical operations meetings, as able.
• Utilize and maintain provider schedules in QGenda scheduling software.
• Participate in departmental collaboration initiatives, including Unit Practice Council, Clinic Operations, and Provider Workgroups.
• Perform other duties as assigned to support clinic operations and departmental goals

• A bachelor’s degree in a healthcare and/or business management related field or an equivalent combination of education and experience.
• Minimum 1-year supervisory experience in a professional environment.
• Experience with patient scheduling in a high-volume healthcare setting.
• Proven ability to lead, motivate, and support team members effectively, fostering a collaborative and high-performance work environment through clear communication, coaching, and conflict resolution.
• Demonstrated attention to detail and accuracy.
• Strong organizational skills.
• Ability to handle multiple tasks quickly and effectively, proactively establishing priorities and meeting deadlines.
• Excellent written and verbal communication skills.
• Proficiency in computer software applications (e.g., Microsoft Office, Adobe, etc.).

• Strong proficiency with Epic EMR is desired.
• Knowledge, understanding, and experience designing, modifying, and optimizing clinic scheduling templates.

• Classification Title: Clinic Services Specialist
• Appointment Type: Professional and Scientific
• Schedule: Full-time

• Pay Level: 4A

• Organization: Healthcare
• Contact Name: Erin Curry
• Contact Email: erin-curry@uiowa.edu

University of Iowa