Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.Primary Responsibilities:Make outreach calls to providers for coordination of behavioral health servicesResponsible for answering provider queue calls and completing administrative authorizationsSubmit referrals to Case Management ProgramWorking with Clinical Services team and facilities under the direction of the Clinical ManagerPerform special projects under the direction of the Clinical ManagerProcess faxes, emails and other non-phone inquiriesPerform provider and appointment searches including confirmation of appointments with providersOutreach to facility providers for clinical review remindersComplete administrative paperwork, preparing letters and other documentsComplete data entry into electronic records, including Minnesota Medicaid Information SystemsAttend/participate in all required Medica facilitated meetings and/or trainingsOther duties as assignedYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:High School Diploma / GED1+ years of experience with Managed Care or Call Center1+ years of Microsoft Office experience (including Word, Excel, PowerPoint and Outlook)1+ years of experience in an environment where solid oral and written communication skills, specifically telephonic skills were required1+ years of experience in an environment where effective organizational skills and problem-solving skills were requiredInterest in Mental Health as this position works with population that utilizes services in this areaProven ability to multi-task as priorities may be ever changingMust be a self-starter, with the proven ability to work independentlyAble to work 8am - 5pm (Central Time Zone)Preferred Qualifications:Bachelor's degree in social work or psychologyCasework experience at hospitals, social service agencies or community mental health centersExperience working in an environment that required coordination of benefits and utilization of multiple groups and resources for patientsDual diagnosis experience with mental health and substance abuseExperience working with the older adult or disabled populations*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.74 to $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicableApplication Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.#RPO
