Systems Administrator - Active Security Clearance
Cadre
- Reston, VA
- Permanent
- Full-time
- Responsible for providing timely and dependable desktop and access administration support as well as problem resolution within the team
- Interact with customers on-site in response to IT requests and problem resolution
- Resolve technical issues relating to multiple operating environments and various hardware issues (repair, reconfiguration, installation); and issues with both the standard suite of software products Microsoft Office suite, Lotus Notes, Skype, and other project-specific applications and configurations
- Work closely with customers' IT needs and/or problems to ensure they are diagnosed and resolved in a timely fashion, while ensuring appropriate security standards and procedures are employed
- Coordinate projects with appropriate service proviclers and customers, identify/resolve project issues, and keep customers/project team members informed of projects' statuses
- Provide access administration services (i.e., provirie customers access to project-specific applications, databases and shared files; process Enterprise Acr.•.ss Request and Reporting System requests; verify accesses; obtain approvals, and serve as a liaison between users and other support offices to resolve/fulfill IT and access administration problems/requirements)
- Perform the physical setup and configuration of desktop hardware and software as needed
- Perform other duties as assigned at the discretion of Project Management
- Ability to obtain and maintain a TS/SCI with poly
- Bachelor's degree preferred, in Computer Science, Information Systems, Engineering, Business, or a scientific or technical discipline related to the specific skill.
- Minimum of six (6) years of experience specific to the skill.
- Thorough knowledge of Windows based PCs and common peripherals
- Thorough knowledge of the standard application suites, (e.g. Microsoft Office, Lotus Notes, Skype, etc.)
- Ability to identify and resolve technical problems
- Excellent interpersonal and customer service skills
- Experience with SIP and PBX technology
- Considerable knowledge of standard desktop hardware and software
- Ability to successfully plan, coordinate, track, and execute multiple tasks with competing priorities
- Knowledge of information security technologies and security guidelines
- Strong troubleshooting skills
- Ability to explain rules, procedures and technical information clearly and accurately, both verbally and in writing
- Ability to work independently and in a team environment with minimum supervision
- Demonstrated ability to follow-through on assigned tasks
- Ability to execute multiple tasks in an independent manner
- Knowledge of server administration, maintenance, and user account management
- Willingness to get hands dirty, move equipment and capable of lifting 20 lbs
- Active TS/SCI with poly with most recent BI/Poly dates within the last five year