Technical Account Representative
Financial Statement Services, Inc
- Coppell, TX
- $56,160-58,240 per year
- Permanent
- Full-time
- We Invest in our employees! We provide dedicated training for your success in the role through our FSSI University.
- Create your success through building strong relationships and managing your client accounts with custom care and expertise.
- Utilize your creativity in resolving client challenges while providing seamless communication.
- Hybrid schedule available (after an initial 90-day onsite training period), allowing for 2 remote workdays per week.
- Client Success: Act as the primary point of contact between your clients and internal teams, including IT, Software Development, Operations, Marketing, Accounting and Purchasing. Provide professional care and handling of designated accounts.
- Project Management: Oversee client implementations, manage daily tasks for accounts, and monitor production workflows.
- Technical Expertise: Assist clients in understanding print, mail, and online presentment specifications, work with internal teams to troubleshoot technical issues, and create technical documentation to client specification.
- Data & Reporting: Ensure accurate client billing and generate client reports.
- Process Improvement: Collaborate with teams to enhance efficiency and deliver top-tier service.
- Bachelor’s degree.
- 1-3 years of experience in account management, client implementation or related industry experience.
- Strong problem-solving and critical thinking skills.
- Ability to grasp and explain technical concepts with ease.
- Excellent business writing and communication skills with a keen attention to detail for professional client communication.
- Strong organizational and coordination skills to manage multiple tasks, deadlines, and client needs efficiently.
- Proficiency in Word, Excel, and PowerPoint, Outlook and Teams (project management software experience is a plus!).
- Employee Ownership through our Employee Stock Ownership Plan (ESOP): When you join our team, you’re not just an employee—you become an employee-owner, sharing in the success of our company and shaping its future.
- Culture of CARE for our Employees: We go beyond traditional health and wellness programs, offering in person and virtual Care Partners whose only mission is the health and happiness of our employees and their families.
- Industry Leadership: FSSI is a technology-driven leader in document services, focused on providing best-in-class services and dedicated to utilizing industry-leading software and equipment.
- 401(k) & Roth + Employee Stock Ownership Plan
- Medical, Dental, Vision & Life Insurance
- Vacation, sick leave and paid holidays – including your birthday!
- Employee Assistance & Care Programs
- Additional perks & employee award programs