Service Desk Technician

Grand Island, NE
Permanent
Full-time

2 months ago

Service Desk TechnicianLutzGrand Island, NECompany: LutzLevel: Experienced (2+ Years of Professional Experience)Type: Full-TimeLocation: Grand Island, NE (Hybrid)ABOUT LUTZLutz is a business solutions firm, partnering with customers to provide expert advisory and compliance services in Accounting, Financial, Tech, M&A, and Talent. We don't just offer services; we deliver peace of mind by aligning our work with what matters most to our clients and team members, embodying our promise to Mind What Matters.At Lutz, our people are our greatest asset. That's why we've built a supportive, inspiring work environment centered around our core values: INTEGRITY, HUMANITY, BRAINPOWER, and CONFIDENCE. We foster an atmosphere where professional development is encouraged, your ideas are valued, and work-life balance is more than just a buzzword.TECHAt Lutz Tech, we're more than a technology provider-we're innovators, problem-solvers, and trusted advisors committed to driving success for our clients. Our diverse range of services includes outsourced IT, data analytics, and technology consulting, all tailored to solve complex challenges and deliver meaningful results. Whether it's leveraging data to uncover new opportunities, optimizing business tools like Microsoft Teams, or protecting organizations from cyber threats, we empower businesses to thrive in a fast-paced digital world. We combine cutting-edge expertise with a collaborative, people-first approach (plus some serious gaming skills).We like it here, and we think you will, too.MAKE AN IMPACTAs an I.T. Service Desk Technician/Engineer, you'll have the opportunity to:

Strengthen your troubleshooting and problem-solving skills in a dynamic environment
Work with both current & cutting-edge technologies, expanding your technical expertise
Receive personalized mentorship from seasoned systems engineers
Contribute to the deployment of both small- & large-scale infrastructure projects
Provide on-site support to the Lutz service teams, ensuring seamless operations
Take responsibility for building, repairing, and installing PC and Mac workstations for Lutz clients
Enjoy a workday filled with diverse challenges and continuous learning opportunities
Enjoy a hybrid work schedule

QUALIFICATIONS

1-3 years' experience for a Technician, 3+ years for an Engineer
Strong customer service & problem-solving skills
Ability provide in-person technical support and service work as needed, ensuring seamless on-site troubleshooting and system maintenance
Ability to collaborate with cross-functional teams
Experience with ticket tracking, time entry, and network documentation
Diagnose & resolve technical issues following documented SOPs
Creative problem solver with self-management skills
Thrive in a fast-paced, dynamic environment
Experience with:
Networking equipment (e.g., Firewalls, Access Points)
Microsoft Active Directory, Exchange, Microsoft 365
Windows Server 2016-2025, Office 2013+, Windows 10+
Citrix, VDI, Remote Desktop Services
Android/iPhone support, vendor management
Domain registrar/certificate management
Physical, virtual, and cloud infrastructure

Lutz & Company

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