Mobile Service Glass Technician

J. Allen Ford

  • Gulfport, MS
  • Permanent
  • Full-time
  • 1 month ago
  • Apply easily
Job Summary:We are seeking a skilled and safety-conscious Ford Mobile Service Glass Technician to perform mobile windshield and auto glass repairs and replacements. This role requires a strong attention to detail, technical expertise, and the ability to deliver professional, customer-first service in a mobile environment.Key Responsibilities:Pre-Route Preparation:
  • Secure mobile service van keys, phone, laptop, and equipment.
  • Inspect the van for safety, cleanliness, and readiness.
  • Verify route sheet and collect necessary parts, adhesives, and tools.
  • Confirm all supplies and materials are accounted for before departure.
  • Notify the team via Google Chat upon departure and arrival.
Customer Service & On-Site Setup:
  • Contact customer before arrival; confirm safe, appropriate work location.
  • Secure the customer’s signature on the Repair Order (RO).
  • Explain repair/replacement procedure and estimated time of completion.
  • Use protective and safety equipment including gloves, mats, cones, and eye protection.
Glass Repair and Replacement:
  • Assess vehicle glass damage and verify VIN.
  • Safely remove damaged glass and prepare surfaces for new installation.
  • Use OEM-specified tools, adhesives, and techniques per Ford technical instructions (PTS).
  • Install new windshields or windows to meet Ford safety and quality standards.
  • Ensure clean fit and proper calibration of sensors if equipped (ADAS systems).
  • Perform a Multi-Point Inspection (MPI) as required and tag Advisors in Xtime for further recommendations.
Documentation & Clean-Up:
  • Capture and upload video of repair and photos for documentation/warranty.
  • Clean any glass or residue from vehicle interior and exterior.
  • Place hangtag on rearview mirror and advise customer of next maintenance steps.
  • Complete the event summary in Xtime using Pencilwrench, ensuring all documentation and media are submitted before departure.
End-of-Day Duties:
  • Notify next customer of ETA and update team via Google Chat.
  • Return to dealership after completing the route.
  • Clean and refuel the van, return unused parts, and submit completed ROs to the Mobile Service Coordinator.
  • Return all equipment, devices, and keys to the mobile office.
Qualifications:
  • Highschool diploma or GED required; technical certification in auto glass repair preferred.
  • Valid driver’s license with clean driving record.
  • Minimum 2 years of auto glass installation experience; Ford OEM experience a plus.
  • Strong knowledge of glass adhesives, curing times, and calibration procedures.
  • Proficient with diagnostic tools and technical repair documentation (PTS, Xtime).
  • Excellent customer communication and time management skills.
  • Ability to work independently and safely in a mobile setting.
Physical Requirements:
  • Ability to operate an automobile.
  • Prolonged periods of standing, stooping and bending.
  • Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects.
  • Requires a significant amount of walking and/or standing. May also require working in the seated position for long periods while operating controls with arms and legs. This position may also require working at a production pace while pushing and/or pulling materials from place to place.

J. Allen Ford