Programmer Analyst Senior - COBOL
FIS
- Brown Deer, WI
- Permanent
- Full-time
- Provides technical support activities for a software production processing environment.
- Installs, maintains, and supports application/source code and/or its components and subsystems including third party software.
- Detects, diagnoses, and reports related problems.
- Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components.
- Provides technical assistance to programming staff in the analysis of application software amends, performance, and resource consumption.
- Creates and maintains complete documentation relative to the support of application software.
- Provides twenty-four hour support for applications and supporting software.
- Provides consultation to internal users about software capabilities and use.
- Follows escalation procedures, when appropriate, to resolve incidents, problems or known errors in a timely manner.
- Uses appropriate diagnostic tools to isolate and resolve incidents, problems or known errors.
- Assists development teams in requirements definition, system design and delivery of projects.
- Verifies technical specifications for development projects.
- Acts as project liaison/Services Delivery advocate on projects.
- Assists client support with development of internal and client directed communications related to incidents, problems or known errors.
- Plans and supports application specific disaster recovery activities including development and maintenance of documentation.
- Conducts production support validations/certifications and accepts turnover from development.
- Provides standardized operational reporting metrics to business as well as information technology management.
- Monitors and maintains product availability, capacity and performance for products based on defined service level.
- Provides support to the application security functionality and related administrative and audit services.
- Participates in change management reviews, confirmation of changes implemented and validate associated documentation.
- Ability to provide on-call support and extended working hours when called on and willingness to accept periodic rotation to primary 24hour on-call role, responding within prescribed response times.
- Other related duties assigned as needed.
- Knowledge of COBOL, JCL, IMS and DB2.
- A bachelor’s in computer science or information systems or equivalent experience.
- Knowledge of end-to-end systems development life cycles, i.e., waterfall, iterative and other modern approaches to software development
- Excellent customer service skills that build high levels of customer satisfaction for internal and external customers
- Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
- Willingly shares relevant technical and/or industry knowledge and expertise to other resources
- Excellent problem-solving, team and time management skills
- Is resourceful and proactive in gathering information and sharing ideas
- Opportunities to make an impact in fintech
- Personal and professional learning
- Inclusive, diverse work environment
- Resources to give back to your community
- Competitive salary and benefits