Senior IT Infrastructure Specialist
Alliant Energy
- Madison, WI
- Permanent
- Full-time
- Coordinates departmental projects and the design, evaluation, recommendation, building, testing and maintenance of medium to large computing services and writes specification documents for these systems.
- Responds to support tickets and resolves technical issues escalated through Help Desk Help Desk within specified timeframes, uses troubleshooting tools and procedures to resolve issues, and maintains defined service levels.
- Provides leadership and guidance for resolution of moderate to complex operational issues.
- Complies with local, state, and government regulations such as SOX, NERC CIP, FERC, and TSA.
- Maintains disaster recovery plans and coordinates the planning and execution of disaster recovery drills.
- Leads creation and maintenance of technical documentation related to hardware/software in client computing environment as well as training materials for end users.
- Prepares communications and makes presentations on system enhancements and/or alternatives.
- Participates in the usage of Agile processes to gather requirements, develop solutions, and deliver products.
- Assists other teams and helps manage relationships with outside vendors.
- Engages in other duties as needed that support Alliant Energy’s Values and helps deliver on our Purpose to serve customers and build stronger communities.
- Bachelor's Degree Emphasis in information technology or related area Preferred
- 6 years of experience in PC support in a networked environment, including system hardware and software support
- Advanced administrative experience with Microsoft Windows operating systems and software, standard application packages, imaging software, profile migration techniques, client computing hardware, peripherals, and general PC troubleshooting and problem resolution
- Demonstrated advanced understanding of software application packaging and distribution tools, methods and techniques. (Microsoft Intune, Microsoft Endpoint Configuration Manager (MECM), Microsoft Enterprise Mobility + Security (E3/E5)).
- Demonstrated working knowledge of network operating systems, LAN characteristics, network topologies, components, protocols and services such as TCP/IP, LDAP, DNS, DHCP, firewalls, and routers.
- Demonstrated effective interpersonal, verbal, and written communication skills.
- Demonstrated ability to apply logical reasoning to situations and derive workable solutions for moderate to highly complex problems.
- Demonstrated ability to lead a project team to the successful conclusion of moderate to complex technology initiatives.
- Ability to work in a diverse work environment.
- • Cloud Architectures • Configuration Management • Data Storage • Database Storage • DevOps • Disaster Recovery • IT Administration • Infrastructure as Code (IaC) • Systems Performance Monitoring • Systems Designs • Incident Management
The above information on this description has been crafted to indicate the general nature and level of work performed by employees within this classification. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.Alliant Energy and subsidiaries is an equal opportunity employer that values diversity in the workplace. Applicants in need of a reasonable accommodation for any part of the hiring process, please email talent@alliantenergy.com.