Returns Associate

Border States

  • Williston, ND
  • Permanent
  • Full-time
  • 1 month ago
Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you’re empowered to make decisions, find solutions and receive rewards for your hard work.This position will be located in: Williston, NDJob SummaryThe Returns Associate supports the day-to-day operations of the branch in providing customer service. Processes return purchase order credits from vendors (RMPOs). Researches and resolves discrepancies in quantity and pricing on non-stock items.ResponsibilitiesEssential Functions
  • Processes customer returns, oversees damage and defective inventory returns, while being the branch lead for CMI-VMI.
  • Processes return purchase order credits from vendors (RMPOs).
  • Researches and resolves discrepancies in quantity and pricing on non-stock items.
  • Oversees cash deposits for branch and branch cash box accuracy.
  • Informs proper departments of inventory discrepancies and other inventory problems or concerns.
Non-essential Functions
  • May assist in providing customer service functions, including but not limited to answering phones, expediting, and resolving customer service issues.
  • Performs other duties as assigned by supervisor or designate.
Qualifications
  • Two-year business/trade degree or the equivalent in work experience.
  • Prior electrical distribution experience with good knowledge of electrical products or systems preferred.
  • Possess a valid driver’s license to operate company vehicles.
  • Good working knowledge of PC for Windows, Microsoft Office (Excel and Word), Internet, email and SAP software preferred.
Skills and Abilities
  • Excellent interpersonal, written, and verbal communication reading skills.
  • Ability to effectively plan and organize.
  • Excellent customer service skills include being competent, accurate, responsive, and engaged.
Physical RequirementsFrequency at which you would carry/lift in a typical day:
Occasionally 0 – 33% Frequently 34 – 66% Continuously: 67 – 100%
  • Lift from Waist:
  • < than 10 lbs. - Not at all
  • 10 to 25 lbs. - Not at all
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all
  • Lift from Floor:
  • < than 10 lbs. - Frequently
  • 10 to 25 lbs. - Frequently
  • 26 to 50 lbs. - Frequently
  • 51 to 75 lbs. - Occasionally
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all
  • Carried for Distance:
  • < than 10 lbs. - Not at all
  • 10 to 25 lbs. - Not at all
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all
Physical ActivityFrequency at which you would do the following in a typical day:
  • Sitting (a continuous period of being seated) - Frequently
  • Standing (for sustained periods of time) - Frequently
  • Walking (moving about on foot to accomplish tasks) - Frequently
  • Bending/stooping (downward and forward) - Frequently
  • Crawling (moving about on hands and knees or hands and feet) - Occasionally
  • Climbing/Walking Stairs (ascending or descending) - Frequently
  • Reaching (extending arms in any direction) - Continuously
  • Crouching/squatting (bending the body downward and forward by bending leg and spine) - Occasionally
  • Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally
  • Balancing (maintaining body equilibrium to prevent falling) - Frequently
  • Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - Continuously
  • Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Frequently
  • Pushing/Pulling (using upper extremities to press against or draw or tug) - Frequently
  • Grasping (Applying pressure to an object with the fingers and palm) - Continuously
  • Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) - Continuously
  • Talking (expressing or exchanging ideas by means of the spoken word) - Frequently
  • Driving (the control and operation of a motor vehicle) - Occasionally
  • Desk work (work usually performed at a desk) - Frequently
  • Use of a computer - Frequently
  • Use of a telephone - Frequently
  • Hearing (Perceiving the nature of sounds at normal speaking levels) - Continuously
  • Exposure (to adverse weather & temperature conditions) - Occasionally
  • Travel (travel needed to perform job duties) - Occasionally
Additional InformationThis job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer’s discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.Our HistoryBorder States is a leader in the electrical supply distribution industry with over 120 locations in 31 states. Our employee-owners are second to none in delivering top-notch customer service and in demonstrating extra-ordinary people skills. We are one of the largest independent electrical distributors in the United States providing products and services to the construction, industrial and utility industries. Border States has a competitive benefit package and is a 100 percent employee-owned company. Employee-ownership is a significant part of our culture and our success stems from the dedication of our employee-owners. We practice open-book management and our employee-owners are empowered with clearly defined levels of authority to be innovative and decisive, allowing us to respond quickly to the needs of customers. Employee-owners understand their roles in the success of the company and care about customers’ needs, which drives our focus on adding value to everything we do. We recognize that not all customers are the same and each has specific requirements. Our employee-owners understand these diverse needs and have the commitment, resourcefulness and flexibility to outperform all others.Values
As a Border States employee-owner, you’re responsible for living our mission, service philosophy and service standards.Our Purpose
We believe unstoppable businesses shouldn't go it alone. We are owners - of relationships, of outcomes, of every moment these unstoppable businesses need to deliver.Service Philosophy
We earn customer loyalty and confidence by caring about their needs and adding value to everything we do.Service Standards
Border States employee-owners are competent, accurate, responsive, and engaged .Your career
Join an experienced team at one of the largest electrical distributors in the United States. What are you waiting for?Border States has a competitive benefits package which includes but is not limited to:Health, Dental and Vision Benefits
Accident, Critical Illness, Hospital Indemnity
FSA & HSA
Employee Stock Ownership Plan (ESOP)
Disability Benefits
401(k) Retirement Plan
Life Insurance
Employee Assistance Program
Paid Holidays
Paid Volunteer Time
Personal Leave time and more!
Border States provides bonuses to their employee-owners upon the achievement of branch and company goals.Equal Opportunity For AllIt’s not just the law. It’s something we’ve believed in since our founding. We value the diversity of all of our employee-owners and will always be an equal opportunity employer.Drug Free/Smoke Free workplace

Border States