Service Banker

• Properly identifies customers over the telephone and answers questions, researches problems and performs various operational duties concerning:

• Deposit accounts
• Transaction information
• Electronic banking assistance, including online banking, mobile banking, and Bill Pay log-in troubleshooting.
• Fraud – electronic, ACH or paper
• Account transfers
• Debit card questions
• Wire transfers
• Stop payments
• Other items as needed
• Promotes a “one-stop-shop” approach to assist internal and external customers with their needs.
• Handles customer service complaints or situations through effective problem solving techniques.
• Promotes quality customer service to both internal and external customers and promotes teamwork among other bank departments and offices through the use of referrals and support services.
• Processes mail requests from customers such as change of address requests or other miscellaneous requests.
• Responsible for online customer channels, including Secure Contact message and instant chat services.
• Responsible for reviewing mobile deposits.
• Forwards faxes that come into the bank’s main fax line to the proper individual.
• Responds to messages left in the bank’s main voice mailbox.
• Accepts and processes garnishments and levies served by law enforcement officials.
• Processes returned mail.
• Monitors invoices for Deluxe check orders.
• Prepares certified letters.
• Performs general word processing duties associated with customer correspondence and operational duties.
• Employees are responsible for knowledge and application of banking laws, rules, regulations, prescribed practices, and ethical standards that are applicable to their position.

• One year certificate from college or technical school
• Three to six months related experience and/or training; or equivalent combination of education and experience.

• Competitive base compensation with additional performance-based incentives (incentives vary depending on role)
• Career development and continuous learning opportunities
• Paid Time Off, Paid Holidays, Parental/Grandparent Leave, and more

• 100% vested 401(k) Retirement Plan with 6% company match

• Medical, Dental, and Vision insurance
• Flex spending plan & Health savings accounts with employer contribution
• Student Loan Debt Reduction Program
• Employer provided group life insurance with option to purchase additional life insurance for you and your family members
• Employer provided long term and short term disability insurance
• Additional Insurance options to meet your personal needs: Critical Illness and Accident insurance, and Hospital Indemnity
• Wellness Program
• Free banking services and other financial services discounts
• Take Your Dog to Work Day in June
• Employee Rally Day- a day of celebration and recognition!

MidWestOne Bank